Senior Manager - Contact Center

You are responsible for handling finance clients in different industries and across Finance and Accounts. You will own client engagements / contracts across geographies & provide transition support for establishing processes, metrics identifications and reporting
Establish and maintain robust tracking mechanism for key indicators of the operations to support decision-making
Responsible to achieve transformation at a high level of change management experience, including challenging, inspiring, and leading the team
Responsible for tracking and driving all process parameters 'critical to quality' for process delivery
Assist management with career development activities for team members, team leaders and managers, including performance management, feedback, and training
Ensure adequate mentorship and training of team members to ensure process objectives and Customer requirements are met