Job Summary
An Area Renewals Manager is responsible for driving strategy and execution of renewal operations. This includes managing a team of Retention Specialists, strategy and execution of install base management of the existing customers within an Area or Region in the effort to retain (as primary focus) and grow customer base.
Key responsibilities include :
To motivate and cultivate a healthy mindset positive attitude across team
Accountable for Area, Country or Region performance and forecast accuracy
Drive team to accurate forecasting and proper pipeline hygiene, key performance indicators, discount governance, territory planning outcomes and other development opportunities
To represent renewal excellence organization at C suite level internally and externally with professionalism
Prepare, host and deliver quarterly business renews with NetApp sales leaders, NetApp partners including distributors
Establish profitable relationships with supporting organizations including quoting specialist leaders, sales, partner managers to align strategy and qualify retention and growth opportunity
Meet with partners to educate and promote NetApp Support solutions and business priorities
Act as an escalation point for internal and external disputes to seek resolution
Provide mentoring and coaching to all members of your team
Hold regular team meetings delivering performance expectations and filtering down key messaging
Offer insight and thought leadership for team goaling, strategic initiatives and peer collaboration
Job Requirements
Strong experience in driving strategy and execution of renewal operations
Experience in a similar industry (Storage).
A minimum of 5 years' experience in people management and coaching, including remote/virtual management.
A minimum of 5 years' experience in managing P&L
Aptitude and readiness for learning and understanding new technologies.
Strong ability to use data to drive insights, and execute
Has strong senior leadership level communication and organizational skills
Interacts and collaborates with cross functional teams across time zones and cultures
Education
Any graduation with at least 8 years of overall experience