You Lead the Way. We've Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
Function Description:
Global Services Group (GSG)brings together the company's external and internal servicing functions, and includes the below world-class organizations:
Global Servicing Network, which provides exceptional care to our external customers, and
Global Business Services, which provides many of the vital internal services that make American Express run efficiently
Sales and Business Enablement (SABE)within GSG is an internal servicing team providing sale performance reporting and business enablement support to the enterprise. The objective of the SABE Performance Reporting and Insights team is to ensure that Consumer, Commercial and Merchant businesses have timely and accurate reporting, insights and forward-looking actions to help drive business performance.
Responsibilities:
Deliver comprehensive performance reporting and Insights to help the leadership team and individuals evaluate and drive business performance.
Partner with functional leaders, Strategic Business Partners and senior leaders to remove friction points, ensure data integrity for reporting and insights to fulfill business requirements and enable actions.
Understand complex operational systems and business intelligence tools, platforms for developing efficient, insightful products and offerings for customers
Devise process improvement tools and methodologies that will ensure flawless delivery exceeding customer expectations.
Evolve reporting to meet key business priorities, engage early on with stakeholders, gain buy in for implementing proposed solutions.
Leverage best practices internally and bring outside-in perspective to deliver best of breed reporting and insights
Purpose:Efficiently supporting the lead management team in processing and reporting on merchant leads from US and International markets.
Critical Factors to Success (Outcome Driven):
Business Outcomes:
Perform data analysis using Excel, VBA or SQL/Python. Must have excellent experience in excel reporting/analysis as there is a requirement to develop/design and maintain automated rules for leads processing and reporting.
Ready to suggest and develop various process improvements required in the existing processes using Python/Tableau.
Leadership Outcomes:
Implementing the various BAU and ad-hoc projects within the team
Demonstrate learning agility, make decisions quickly and with the highest level of integrity
Ready to adapt to new skills due to everchanging landscape of the technology
Able to communicate effectively and interpret stakeholder's expectations
Past Experience
2+ Years' experience in data analytics, report generation and working knowledge of Python, SQL, Excel, VBA and Tableau.
Academic Background
B-Tech or any graduate from reputed university
Functional
Change Management
Implementing BAU activities
Process Automation
Project and Time management skills
Excellent communication skills
Technical
Salesforce.com
SQL/Python
Tableau
Excel/VBA
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.