You Lead the Way. We've Got Your Back
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join #TeamAmex and let's lead the way together.
Our industry is rapidly evolving, and we need courageous, quick thinkers who can shape
the strategic decisions that lead our business forward. Whether it's negotiating with some
of our largest global partners or creating next year's financial plan, you can influence both
our day-to-day P&L and the future direction of the company. As part of the team, you can
have the opportunity to learn and use the latest data tools and technologies and explore a
range of roles to grow your career. Find your place in finance on #TeamAmex.
Function Description
Card & Merchant Accounting and Controls (CMAC) team in Global Financial Operations, Controllership, manages the foundational accounting for Card Member spend, Remittances and Merchant payments along with various other operational accounting processes that is core to a Credit Card domain.
This team is the last line of defense and liaisons with broader controllership, technology / product, and Global Service Group (GSG) / servicing teams to ensure correct Card Member allocations and financial integrity is embedded in the end-to-end process.
How will you make an impact in this role?
This B28 role will be primarily responsible for managing E2E accounting and research and clearance processes for Card Member Credit Balance Refund ledgers, Governance of Balance sheet accounts (specifically Bank and suspense accounts ensuring all accounting (upstream system/manual) is processed timely and accurately across APAC & EMEA Markets. Incumbent will also be responsible to maintain financial integrity through timely reporting of process metrics, inputs related to trending variances, static and unnatural balances, customer queries and status of process improvement driven by upstream/downstream automation and improvements.
Responsible for maintaining financial integrity of the APAC & EMEA Card Member Credit Balance Refund process.
Be able to gain detailed understanding of end to end accounting, inputs, processes, controls, process flows, metrics, risks, SLAs and output of the process
Work closely with business partners (Servicing teams within GPS & CFN) to clear the daily/monthly financial transactions, drive process efficiency and proactively highlight any exposure
Be able to proactively highlight, communicate and mitigate risks.
Monitor the trending of the Balance Sheet accounts managed and work with different stakeholders to identify and fix the RCA
Ability to drive self and team goals with continuous focus on process improvement.
Demonstrate effective proactiveness, transformational mindset as well as strong analytical skills.
Ability to manage multiple projects to support enterprise goals.
Effectively coordinate with technology for development / automation opportunities
Ensure compliance with prevailing policies and procedures besides contractual and regulatory requirements as applicable
Minimum Qualifications
B. Com with 2-4 years or CA/MBA/Post Graduate with 0-2 years of work experience
Good knowledge of AR Platforms – Globestar, CARE, MARS, Payable Systems – Oracle SL, Mercury, etc.
Good knowledge of Excel, PowerPoint, Business Intelligence and other data applications like Cornerstone, main frame systems is a plus
Good communication and interpersonal skills
Preferred Qualifications
Well-developed analytical skills, ability to understand the linkages to processes.
Good Accounting knowledge.
Demonstrate leadership skills needed to create, develop and communicate with diverse stakeholders.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.