You Lead the Way. We've Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold ourcompany valuesand powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
Functional Description:
The team is passionate about enabling the best customer experience every day through a differentiated set of products and services. A key part to accomplishing this vision, is knowing your customers (individuals or businesses) and having a comprehensive understanding of that customer. Customer 360 is an AXP-wide capability that provides a global organizational view of entities (that have or had an American Express relationship with at least one product or service globally), comprehensive insights, and linkages for consumer, merchant, and commercial. This will fundamentally reshape our ecosystem and the way we engage with our customers by using Amex internal/external data assets, machine learning algorithms and environment of big data.
Role & Responsibilities:
Key responsibilities for this role would be providing analytical support to improve data quality and accuracy of customer data, serving all the analytics needs for C360. Part of this role will be to work with platform owners, stakeholders, product analysts for defining key metrics and KPIs for measuring success of C360.
We're looking for a skilled individual who can work in a cross-functional team and deliver on the following goals and objectives:
Partner with product analysts and data scientists to define key pillars for Product Operations which includes C360 Product Analytics and Communication & Branding
Partner with the product analytics, product development and business teams to understand analytics needs, define the KPIs and provide data-driven solutions
E2E ownership of analytical needs & reporting for the product
Maintain an external lens to inform decisions and business strategies
Assist in the development and maintenance of documentation for analytics implementations and processes.
Lead new initiatives, prepare project plans and other supporting information.
Define what winning looks like for the product.
Create Executive dashboards showcasing the enterprise level impact.
Understand product pain points and help them convert to the delight points.Data driven mindset , Basic knowledge of data extraction and analytics .
Monitor performance and quality controls to identify any gaps, find solutions to elevate data quality/performance at product level.
Facilitate stakeholder management and collaboration across a wide net of partners including Product, Technology and Governance within and outside Customer 360.
Minimum Qualifications:
0-2 years of experience in development and deployment of data science solutions
Strong quantitative skills with an understanding of analyzing large amounts of data and data flows to identify patterns/insights and generate useful recommendations with high value.
Experience with delivering business solutions across a variety of platforms and technologies such as Big Data, Pyspark, Hive, Scala, Tablueu & power BI tools.
Strong program management, analytical and problem-solving skills.
Ability to think abstractly and deal with ambiguous/under-defined problems.
Ability to compile, summarize, communicate, and present findings to leadership.
Good understanding of prototyping, iterative development, and Agile principles.
Ability to adjust quickly to shifting priorities, multiple demands, ambiguity, and rapid change.
Excellent interpersonal skills with a focus to engage, influence, align and encourage partners and business partners across geographies to drive collaboration and alignment.
Focus on understanding sophisticated business problem and analyze complex data to provide a simplified solution to business partners.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
