You Lead the Way. We've Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
Associate- Digital Product Management
Enterprise Comms & MarTech Experiences (ECMX) is a global organization that sits within Enterprise Digital & Data Solutions (EDDS) and is American Express' marketing services center of excellence with the charter of driving high quality, customer-first marketing that accelerates business growth through optimized go-to-market solutions and the development of best-in-class MarTech products & processes.
Purpose of the role:
The candidate will be part of product management team and be responsible for enhancing and supporting Eligibility and Targeting platforms for Global Customer marketing. We are looking for a candidate with proficiency in process improvement, capability/ product management, and project management. Specific activities will include working closely with business and tech to define business requirements, designing process / capability changes, and engaging stakeholders to drive change management.
Responsibilities:
·Product owner for shaping strategic decisions and executing the marketing capabilities roadmap.
·Contribute strategic insights & forward-thinking ideas to evolve the vision and road map for the product.
·Communicating with stakeholders across the board, including business partners, and the development team to make sure the goals are clear, and the vision is aligned with business objectives.
·Leading discussions with technologies and business partners during capability development life cycle, including end to end testing of the product/ feature.
·Ensure a healthy Product Backlog aligned across product and tech teams.
·Active involvement in Program increment (PI) planning process. Ensure scrum team backlog is prioritized and updated. Define stories and providing necessary clarifications to assist with story estimation and sequencing.
Minimum Qualifications
·1-3 Years of Systems / Programming, Product / Capability management & Project Management Experience; managing projects from inception to implementation.
·Strong knowledge of Big Data enterprise architecture & integration and hands-on experience with Big Data tools and platforms - Hadoop, SQL/Hive, Spark/PySpark, Big Query etc.
·Strong intellectual curiosity, attention to detail, analytical and problem-solving skills and the ability to innovate.
·Ability to both take direction and initiative to proactively develop solutions, and work in complex, high-profile projects end-to-end.
·Excellent Interpersonal skills, Multitasking, and Thought-leadership skills with the ability to influence cross-functional teams.
·Excellent Communication, Collaboration, and Change Management skills.
·Familiarity with Google Could Platform and Adobe/Salesforce Customer Data Platforms will be a plus.
·Experience with Agile, Scrum, Big Data, Cloud is preferred.
·Bachelor's or Master's degree in Information Technology, Computer Science, Information security, or any other relevant qualification
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
