As a Senior Operations manager you will support the Banking Financial Crime Process Operations assigned to you & ensure conformance of quality standards and all required SLAs and Client requirements as required to meet the business objectives. Provide guidance, support, and mentorship to team members. Role will require coordination with client & IBM stakeholders, documentation & maintenance of Process Documents, Root cause analysis / action plan framing & implementation to drive client satisfaction on overall operations processing.If you thrive in a dynamic, collaborative workplace, IBM provides an environment where you will be challenged and inspired every single day. And if you relish the freedom to bring creative, thoughtful solutions to the table, there's no limit to what you can accomplish here.Responsibilities:Responsible for complying with the BSA requirements to prevent, detect, and deter money laundering and terrorist financing through the review of system generated Alerts and CasesYou will be supporting Level 1 and Level 2 Case Investigations team. The responsibilities include detailed alerted Transaction Review, Due Diligence Research, Prior SAR/CTR filing review, and a decision to close with no risk or escalate case review to SAR recommendation accompanied by a thorough analysis narrativeEnsure high quality standards are maintained by for accuracy and completeness identifying any discrepancies or red flags, providing feedback to analysts and collaborating with stakeholders to enhance process and controls.Conduct root cause analysis on errors or issues, participate in compliance reviews and contribute to development of training materials for analysts.Ensuring effective feedback is passed to the analyst on timely basis.The responsibilities include a thorough understanding in identifying red flags from the transactions data setsYou need to be having excellent writing skills to narrate the entire investigation in a detailed narrative.Good to have prior SAR narrative writing skillsStrong Case Investigation skills with understanding of FINCEN regulations. Analyze transaction data to identify red flags for possible suspicious activity.