You Lead the Way. We've Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
Functional Description :
Enterprise Digital & Data Solutions (EDDS) is companywide Centre of Excellence to provide Product & Data Solutions. TheEnterprise Comms & MarTech Experiences (ECMX),a global organization that sits within EDDS and is responsible for providing Digital best-in-class Customer Experience globally. As part of the portfolio, one of the remits is to provide Communications Centre of Excellence with the charter of driving high quality, customer-servicing communication experience.
The open role is forEnterprise Communication Enablement and Transformation (ECET)team under ECMX, leads the transition the POD communications platform to an in-house POA platform for servicing communications. As a team, the focus is on driving engagement, satisfaction and revenue through a combination of best-in-class user experience through communications with compelling features and functionality globally.
We are looking for a highly motivated individual, who can help achieving the delivery targets for Communications Migration to the Raven POA platform (including but not limited to Paper, Email, SMS and Mobile App Push Notifications).
Core Responsibilities:
Building equivalent templates in the POA platform and validating the rules.
Support builds and prioritization vide SAFe Agile concepts.
Manage and/or Support CAP/ORE Management for Enterprise Communications Environment.
Create solutions to complex technical challenges across various platforms, systems of record, and teams, to deliver scalable and innovative capabilities.
Collaborate with Issue Management teams on Platform issues and setup robust controls around them.
Validation of Servicing comms on POD platform to analyze for requirement and rationalization.
Ensures all work is carried out and documented in accordance with required standards, methods and procedures.
Manage all stakeholders, streamline, and standardize process, drive process efficiencies, lead adhoc projects and adhoc requests, mobilize the team and drive customer satisfaction.
Minimum Qualifications:
2+ years' experience working in an Agile product development environment.
Demonstrates previous experience on Comms platform development.
Experience on any previous migration projects will be a plus.
Proven track record of shaping the product vision and delivering digital capabilities.
Highly collaborative team player with strong communication skills.
Technical Skills/Capabilities:
Java, Javascript, JSON, XMLs, API (preferred), Jenkins
Academic Background:
Bachelor's Degree plus 2+ years of experience in Java & Comms Platforms(preferred)
Strong understanding of rules/logics, analytical approach.
Preferred leadership skills with ability to build relationships.
Demonstrated strategic thinking, proven ability to drive results and robust problem-solving skills.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
