About this opportunity:
Handling Telecom Network Operations and maintaining service availability for RAN,RF and Transmission nodes with proper work focus for Alarm Monitoring, support Hardware/software/configuration related issues, configuration of all Nodes pertaining to RAN/RF domains and emergency handling/outage Support for RAN/RF/Transmission nodes/products/network (Specific to various Vendors (i.e Ericsson, ZTE, Nokia, Huawei etc.).Interfaces: Customers, MSIP, GSI, Sales, KAM !
What you will do:
Ensuring a smooth operation of the Services and Network under RAN.
Be part of a team managing specific RAN activities.
Preventive & Corrective Maintenance.!
High focus on developing the team to meet SLA/WLA.
Problem Issues and Follow-ups (CSR) with various Stakeholders for RAN/RF Operations.
Performance Analysis & Investigation!
Collaborate with Customer, 3PP and related Stakeholders.
Ensure smooth and quality system/service handover from Project with Acceptance Test.
Management in Trouble-shooting/Fault finding/RCA in configuration/hardware/software
Outage/emergency Management.
To undertake any other reasonable task as assigned.
The skills you bring:
Degree in Engineering or equivalent experience.
Having 12+ years of experience as a Ran/RF Expert in a mobile network environment.
Strong Problem Mangement Skills
Must have People management exp including performance review and skill enhancement
Understanding of Cloud network in reference to RAN/RF technologies.
Management and technical certification will be added advantage
A consistent track record of success, with a minimum of 8-12 years on job hands-on experience of a large sized technical team in a customer service environment.
Desired skills/knowledge
Excellent customer service skills
Tracing & Decoding in term of Customer Complaints.
Problem solving skills || Tenacity and perseverance || Flexibility in working hours
Fluent in written and spoken English, other languages also beneficial
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Notice of Job Opportunity – Legal Notices for PERM
We encourage you to consider applying to jobs where you might not meet all the criteria. We recognize that we all have transferrable skills, and we can support you with the skills that you need to develop.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more .
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DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.
Primary country and city:India (IN) || [[location_obj]]
Job details:Operations Manager
Job Stage:Job Stage 6
Primary Recruiter:Kajal Sharma