Long Description
Job Summary
We are hiring Network Operations Center (NOC) Manager with great technical acumen and excellent people management skills. Should have 18-22 years of experience in transport domain, with at least 10 years in team leadership role. Candidate is responsible for managing the customer and lead SMEs & Engineers to ensure delivery as per defined scope.
Roles & Responsibilities :
• Ensure E2E service provisioning across devices of different domains IP, Optical and Microwave.
• Analyzing current ways of working and developing strategies to adapt and improve.
• Defining processes and procedures for the NOC staff to ensure they meet service level agreements (SLAs).
• Implement and maintain the NOC-related service support and delivery processes to continuously improve services to the customers and achieve desired targets.
• Constantly research, identify and implement processes as well as recommend steps required to enhance efficiencies of the NOC operations.
• Ensuring all activities performed by team according to defined SLAs.
• Mentor the team and resolve day to days issues.
• Planning, implementing, and maintaining staff competence development according to project deliverables.
• Overseeing coordination and communication with customer and other stake holders.
• Reporting daily/weekly/monthly progress to customer and internal management.
• Understand and solve problems to ensure smooth project delivery.
• Ensure budgetary control.
• Work cooperatively with colleagues and external stakeholders to promote the Company's overall business.
• Perform any other duty as directed by line.
Characteristics :
• Sound analytical and problem-solving abilities.
• Strong relationship-development skills resulting in long-term mutually beneficial client relationships.
• Self-motivated; Able to work both independently to complete tasks and respond to department requests, as well as collaborating with others to utilize resources and knowledge of others in identifying quality solutions.
• Strong organization, planning, and project management skills; ability to prioritize tasks for both self and team to meet business requirements and deadlines.
• Strong leadership skills: Ability to drive and motivate the team to achieve results within the department.
• Ability to work in a time-sensitive and high-volume environment.
• Ability to drive work both independently toward the successful attainment of department goals and project completion dates, and as part of a team to leverage input and knowledge base of others within the company in providing well-rounded and thoughtful information and solutions.
• Ability to identify key contacts for follow-up; excellent ability to communicate project and status updates to team and cross functionally to ensure understanding.
Technical Skills
• Excellent understanding of network Service Architecture.
• Strong IP, Optical & Microwave Design, integration and troubleshooting skills.
• Prior working experience on at-least one OEM's product in each domain. IP - Cisco/Juniper/Nokia/ZTE/Huawei, Optical/DWDM - Huawei/ECI/Ciena/ Tejas, MW - Huawei/Ericsson/Ceragon/NEC/ZTE
• Good understanding of Layer-3/Layer-2 technologies, like, OSPF, BGP, EIGRP, ISIS, Segment Routing, EVPN, MPLS L2/L3 VPN, MPLS-TE, QOS, VLAN/VxLAN, Optics, SDH, SONET, DWDM, OTN, SDN Carrier Ethernet, MPLS-TP etc.
Experience Requirements :
• Minimum 18 years of experience in transport domain, with at least 10 years as a team leadership role.
• Working experience of IP, Optical and Microwave domain products.
Education & Qualifications :
• Bachelor of Engineering in Telecommunication/Electronics/CS/IT with relevant experience of 18-22 years.
Why join Ericsson?
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world's toughest problems. You´ll be challenged, but you won't be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more .
Primary country and city:India (IN) || [[location_obj]]
Req ID:754424
