ou Lead the Way. We've Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
Function Description
The Global Partner & Operational Support group is an organization within our servicing network that is responsible for handling 3rd party vendors as an extension of our servicing network. GPOS are passionate about driving the world's best customer experience and enabling business growth through strategic partnerships at the right margins with steadfast risk and control standards. Our Partner Systems Integration & Management team is seeking a Lead Business Architect who will be responsible for defining and aligning business strategies with technology solutions to drive growth and efficiency. This role requires a deep understanding of business processes, strong analytical skills, and the ability to communicate efficiently with stakeholders at all levels. The ideal candidate is a natural problem solver with a passion for creative and innovative ideas.
How will you make an impact in this role?
Lead business/operations discussions to understand needs/requirements including discovery sessions to evaluate solution options ensuring due diligence leading to recommendations.
Work within and across Capabilities, Technologies, and GPOS business groups to implement key initiatives, including new capabilities, new third-party integrations, system uplifts and maintenance needs.
Ensure project solutions are aligned to AMEX architectural & technical strategy and standards, support RFP processes.
Build/Support Project Management structure and approach in identifying teams/resources to be engaged for discovery through implementations.
Ensure TLM consistency and contractual completeness as it pertains to third party applications, integrations, and data protection.
Provide oversight, guidance, mentoring to ensure GPOS solutions are compliant, meet business needs, and accurately supported (prop or partner) for high stability.
Qualification
Self-starter able to problem tackle, prioritize, coordinate, and execute multiple projects simultaneously without sacrificing quality through the life cycle.
Technical acumen including network engineering and infrastructure, product delivery, and solution development.
Highly resilient, able to get results in challenging and changing business environment.
Strong planning and organizing skills, ability to handle and see delivery of complex projects from discovery to implementation.
Thought leadership with experience analyzing technical/non-technical business processes and ability to implement technical solutions and operational requirements.
Solid understanding of network infrastructure, including LAN, WAN, VPN, and cloud-based solutions.
Academic Qualifications - Engineering, Computer Science, or related field experience.
Preferred Skills
Positive relationship & influencing.
Ability to translate business & technical understanding.
Experience with solution development methodology and long-range planning.
Highly organized with ability to drive plans from ideation through to execution and measurement.
Project/change management experience.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
