Join our Team
About this opportunity:
Ericsson is currently looking for an experienced Domain Support Specialist who is passionate about maintaining and enhancing our technical capabilities in Automated Operations of Services. The successful candidate will handle a range of responsibilities, including diagnosis, rapid domain support, routine resource fulfillment, on-site technical support, in addition to organizing, managing, and conducting both proactive and reactive maintenance activities. Moreover, successful execution and implementation of change request will equally be part of this role. If you are an individual eager to contribute to the delivery and testing of particular services or resources while ensuring optimal operational efficiency, this role is for you.
What you will do:
Overall System Administration of NSN OSS Netact
End-to-end troubleshooting for the issues related to OSS Platform, Fault Management, User Management, Software/Hardware Management, STS Management, and OSS applications.
Integration of core nodes with NSN OSS.
Trouble Ticket /Change Request handling as per SLA/WLA.
Customer Service Requests (CSR) handling (Analysis, Troubleshooting, and Corrective Maintenance) for complex faults.
To handle emergencies and on-call support (24X7).
Solution Management for Customized Business Objects – Templates / Reports.
Coordination with 3PP support team for resolution.
Coordination with external suppliers for 3PP Hardware Support.
Administrator-level experience in Business Objects, Citrix or similar tools
Knowledge in Linux-level scripting.
The skills you bring:
Minimum 3 to 5 years of relevant experience of which at least 3 year must have been spent working on NSN OSS (Netact) and huawei.
Should have good knowledge & understanding of GSM / WCDMA/LTE/5G.
Good Knowledge & Skills on System Administration of NSN OSS.
Good Knowledge & Understanding of TCP IP, Networking & Sybase environment and Linux.
Should have good knowledge & understanding of Support Processes.
Should be customer-oriented.
Should work well under time constraints.
Should have good oral & written communication skills.
Should actively contribute to improvements and change.