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Enterprise Digital & Data Solutions (EDDS) creates unified digital experiences for prospects and members across the entire customer lifecycle, powered by data and supports AXP growth by designing best-in-class digital & data capabilities and platforms.
The objective of the EDDS Control Management Process Risk Reduction team is to directly engage in the continual improvement of business processes to mitigate operational risks and steps in when noteworthy issues or events occur, and subsequently deploy resources to remediate at scale.
EDDS is looking for a Director of Process Risk Reduction to lead a diverse team of high-performing professionals focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.
The Director, Process Risk Reduction will:
Develop and lead the implementation of a comprehensive process risk reduction strategy
Align risk reduction initiatives with the organization's overall risk management framework and business objectives
Provide strategic direction to senior management on process risk issues and mitigation strategies
Proactively identify and prioritize areas within BU processes that require risk reduction measures (e.g., coordinate across First Line of Defense (1LoD) risk identification team)
Execute on process risk reduction, leveraging enterprise support as needed to ensure timely resolution of vertical and horizontal (i.e., within BU or across processes that extend beyond the BU) issues that are of highest priority and/or most significant impact to the enterprise
Conduct independent root cause analyses focused on identifying underlying process vulnerabilities to prevent potential Operational Risks (ORs), with a focus on the most common or high-risk issues and/or losses, based on comprehensive methodology (e.g., comprehensive risk-based prioritization) to prevent recurrence, and inform control design/ enhancement
Support BU with design of controls and processes, including modifications to enhance processes/controls to improve proactive risk mitigations
Provide independent support for resolution of high-risk issues, and conduct independent testing of issues to ensure complete & effective resolution
Monitor and track the implementation of process changes, ensuring they are effective in reducing risk and align with the risk appetite
Document learnings from improving controls to elevate the process risk reduction capabilities within the BU and across the enterprise
Foster a culture of risk awareness and ongoing improvement within the team and the broader organization
Be a key leader for sharing insights, better practices, themes, etc. across the enterprise
Minimum Qualifications
6+ Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities
Excellent project management, communication, and interpersonal skills, with an ability to interact and obtain buy-in from senior BU/tech counterparts
Expertise in process governance, with a track record of establishing and overseeing robust decision-making processes that align with policies, regulatory frameworks, and/or operational standards
Experience within financial services industry
Strong analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively
Demonstrated history and ability to manage large teams, spread over geographies and with varying backgrounds
Preferred Qualifications
Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous
Experience in at least one of the following:Identifying and prioritizing areas that require risk reduction measures
Executing on process risk reduction to ensure timely resolution of issues that are of highest priority and/or most significant impact
Conducting root cause analyses focused on identifying process vulnerabilities to prevent potential operational risks (ORs), with a focus on the most common or high-risk issues and/or Operational Risk Events (OREs), based on comprehensive methodology (e.g., comprehensive risk-based prioritization) to prevent recurrence, and inform control design/ enhancement
Providing support for resolution of high-risk issues, and conducting independent testing of issues to ensure complete & effective resolution
Monitoring and tracking the implementation of process changes, ensuring they are effective in reducing risk and align with the risk appetite
ORMCM
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
