Director, Client Implementations Manager
At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world's financial system we touch nearly 20% of the world's investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere.
We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.
We're seeking a future Leader for the role of Director - Client Implementations Manager to join our Treasury Services, Implementations team. This role is located in Pune, India – HYBRID
In this role, you'll make an impact in the following ways:
Manages multiple teams responsible for advising clients or providing project management support for onboarding/transition/conversion projects.
Manages the performance of assigned staff. Coaches and guides on project management. Sets departmental priorities and allocates resources to align with business objectives and annual plan.
Identifies and solves complex, operational and organizational problems leveraging the appropriate resources within or outside client onboarding/transitions/conversions.
Researches, develops and establishes methodologies, protocols and processes to facilitate or improve transition project management or the client onboarding/transition/conversion experience.
Determines how to operationalize functional strategy across subordinate teams. Develops area objectives and ensures activities align with established goals and objectives.
Determines the key business drivers and factors that maximize team performance. Coaches and guides assigned staff on improving the execution of client onboarding/transitions/conversions and achievement of goals.
Coordinates all teams to ensure all clients are onboarded in a timely, efficient manner. Ensures that all activities meet required regulatory compliance standards.
Anticipates regulatory developments and develops compliance measures.
Determines how activities should be integrated across teams, including product, technology and client services, and manages the required hand-offs across teams.
Recruits, directs, motivates and develops staff, maximizing their individual contributions, their professional growth and their ability to function effectively with their colleagues as a team.
Provides feedback at the most critical times.
Resolves complex client onboarding/transition/conversion issues for key clients.
Manages a team or multiple teams of professionals, including coaching, performance management and resource allocation.
Develops and oversees the achievement of multiple teams or area objectives.
Responsible for the financial resources of the area, ensuring adherence to budget and management of expenses.
Focus is on daily, short-term goal achievement, but contributes to longer-term objectives.
To be successful in this role, we're seeking the following:
Bachelors degree or the equivalent combination of education and experience is required.
15-20 years of total work experience and at least 5-8 years of Leadership experience preferred.
Applicable local/regional licenses or certifications as required by the business.
At BNY, our culture speaks for itself. Here's a few of our awards:
America's Most Innovative Companies, Fortune, 2024
World's Most Admired Companies, Fortune 2024
Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024
Best Places to Work for Disability Inclusion, Disability: IN – 100% score, 2023-2024
"Most Just Companies", Just Capital and CNBC, 2024
Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024
Bloomberg's Gender Equality Index (GEI), 2023
Our Benefits and Rewards:
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.