Customer Success Manager - Cloud

In a typical day, you will be owning the execution plan for customers.  As their business need change, you will need to assess and recalculate the path to success.  You will interact regularly with the customer's team and even take action to make changes to the customer's cloud account to execute your recommendations.  You will identify gaps that the customer may have that would prevent them from achieving that success and then build plans to close those gaps.  Working closely with FinOps Principals, you will document and present your findings with the customer and encourage open productive discussion.Plan, execute and track new and existing customers Cloud Savings Program across AWS and/or Azure.
Lead discussions and manage customer's commitment based discounts across all savings instruments.
Analyze customer business objectives and use the Apptio Cloudability platform to build insightful reporting, dashboards and savings program
Perform analysis and present regular operational reviews to customer & Apptio leadership
Collaborate with an internal global team to grow a strategically important part of the Apptio business
Partner with other Apptio domain experts to bring together the collective suite of Apptio products to generate insights across customers total IT spend
Be the voice of the customer, champion and advocate for customer requirements with our Product and Engineering teams