At Bayer we're visionaries, driven to solve the world's toughest challenges and striving for a world where ,Health for all, Hunger for none' is no longer a dream, but a real possibility. We're doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities and redefining 'impossible'. There are so many reasons to join us. If you're hungry to build a varied and meaningful career in a community of brilliant and diverse minds to make a real difference, there's only one choice.
Coordinator - Customer Operation
POSITION PURPOSE:
To ensure seamless & efficient execution of the O2B operations including resolution of customer requests. Focus on adapting new processes andtechnology to deliver best in class services and enable business targets achievement.
YOUR TASKS AND RESPONSIBILITIES:
Order management
Receive orders via MOE/ e-mail
Create /change orders received from CI via Chatter
Initiate approval requests/ workflows to overcome various blocks (pricing, credit set up in system)
Order fulfillment, Sales Returns and Billing
Execute and monitor transactions to enable delivery of product and billing
Submit details in workflows for sales return
Create return orders and issue CNs
Help resolve queries related to order/invoices
Inter party transfers
Execute transactional reconciliation for dealer-to-dealer transfer
Complete order creation and delivery transactions in SAP
Execute all non-immediately resolvable customer requests
Provide assistance with resolving any customer requests relayed by CI (e.g. order changes, etc.), engaging other internal functions as needed (e.g.Credit Management, Planning)
Execute transactions associated with complaints/ queries related to order invoices and returns, including investigating and resolving requests in thesystem
Others
Ensure compliance throughout processes
WHO YOU ARE:
Any graduate
2+ years of operational experience in Customer Services, Supply Chain preferred
Key skills: customer focus, results orientation, collaboration, agility
Knowledge of SAP SD module and MS Office is must
Good communication skills
Good in English and regional language
Ever feel burnt out by bureaucracy? Us too. That's why we're changing the way we work— for higher productivity, faster innovation, and better results. We call it Dynamic Shared Ownership (DSO). Learn more about what DSO will mean for you in your new role here https://www.bayer.com/en/strategy/strategy
Bayer does not charge any fees whatsoever for recruitment process. Please do not entertain such demand for payment by any individuals / entities in connection with recruitment with any Bayer Group entity(ies) worldwide under any pretext.
Please don't rely upon any unsolicited email from email addresses not ending with domain name "bayer.com" or job advertisements referring you to an email address that does not end with "bayer.com".
YOUR APPLICATION
Bayer is an equal opportunity employer that strongly values fairness and respect at work. We welcome applications from all individuals, regardless of race, religion, gender, age, physical characteristics, disability, sexual orientation etc. We are committed to treating all applicants fairly and avoiding discrimination.
Location:
India : Maharashtra : Thane
Division:
Crop Science
Reference Code:
824613
Contact Us
+022-25311234
