Company Description At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us!
Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs. We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve. We are EVERSANA.
Job Description
THE POSITION:
This position is primarily responsible for administering the network infrastructure at all locations, to include network hardware and software, installation, administration, support, and licensing of all enterprise network systems.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Installation, administration, and support of network hardware systems and software systems.
Management of ticketing queue and interfacing with customers and end users.
Cooperate with IT staff on all initiatives including after-hours support.
Provide technical support for network issues.
Network analysis, installation, configuration, and support.
Security remediation and audit support.
Support the voice team and server team with network related IT tasks.
Administration and support of a co-location for disaster recovery.
Administer fail-over and load-balancing solutions.
Must have critical thinking skills and technical acumen.
Willingness to learn and teach others.
Willingness to travel to various locations to facilitate improvements.
Other tasks and projects as assigned.
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:
5-10 years performing network administrator duties in Cisco-centric environment.
Installation, configuration, and management of common Cisco hardware and configurations
Ability to perform complex network design and integration
Ability to troubleshoot and remediate issues in a complex, voice-integrated infrastructure
Information assurance skill set (i.e., auditing, security, DR, availability, etc.)
Knowledge of common network requirements and processes, including the ability to work directly with technical and administrative representatives.
Qualifications
Bachelor's degree in Business or Information Technology or like specialty strongly desired.
Cisco certification such as CCNA Security is a plus
Cisco Voice experience is a plus
ITIL familiarization and Service Now experience is a plus
Additional Information
OUR CULTURAL BELIEFS:
Patient Minded I act with the patient’s best interest in mind.
Client Delight I own every client experience and its impact on results.
Take Action I am empowered and hold myself accountable.
Embrace Diversity I create an environment of awareness and respect.
Grow Talent I own my development and invest in the development of others.
Win Together I passionately connect with anyone, anywhere, anytime to achieve results.
Communication Matters I speak up to create transparent, thoughtful, and timely dialogue.
Always Innovate I am bold and creative in everything I do.
Our team is aware of recent fraudulent job offers in the market, misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites, unsolicited e-mails, or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA.
From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility.
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