300370
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking aSecurity Center Operations Advisorto join our team in Bangalore, Karnataka, India
L2 support for SailPoint IIQ and CyberArk PAM, ensuring compliance with security policies and regulatory requirements. The key goals include:
Troubleshoot and resolve incidents assigned/escalated from service desk / Level 1 team
Level 2 support and incident management
Serve as the primary contact for business communications during major/critical incidents
Operate with in established support framework to ensure process adherence
Collaborate with both business and Level 3 teams to resolve critical issues effectively
P1/P2 Incident acknowledgement and escalate to 3rd Level Support team
Initial analysis and resolve SailPoint JML reported issues if needed escalate to Level 3 support team
Assist Level 1 and Level 3 support team's wherever applicable/needed
Provide regular operational reports on incidents, issues, service requests, and performance metrics.
Pro-active monitoring and health check
Reporting
Respond to alerts and Incident management
Pro-active monitoring and health check
Troubleshoot and resolve incidents, if needed escalate to L3 Support
P1/P2 tickets acknowledgement and escalate to L3 support
Weekly or monthly reports on incidents, requests, and status of tickets or activities/SLA
Details on all incidents managed, including resolution times, root cause analysis, and follow-up actions
Assist Ad-hoc report support
Use the CyberArk PAM and SailPoint system's built-in reporting functionality to generate the reports
About NTT DATA
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com
NTT DATA is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.