Associate - Digital Product Management

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With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
Function Description:The candidate is a key member of Global Services Group (GSG) Capabilities Team. This team plays a very critical role in achieving operational excellence, managing products, enhancing the colleague and customer experience and driving growth for our business partners within the company.
Purpose of the Role:
Candidate will be required to work with various business groups and stakeholder groups to understand key requirements, to align and socialize the proposed process improvements and any other associated system changes.
Responsibilities:
Work with various business groups and stakeholder groups to understand key requirements, to align and socialize the solution design with them.
·        Apply project management discipline, and quality techniques to ensure timely delivery of key milestones as per the plan.
·        support change management for the end users, suppliers and all concerned business groups with positive experience.
·        Partnering with technology and key business groups including process owners to ensure e2e testing of the solution design.
·        The incumbent shall be required, among other things, to maintain close contact with user community, compliance groups and provide leadership updates on key milestones, issues and risks , timely escalations , resolution of issues.
·        Candidate will interact with Internal/External customers clients on a continuous basis regarding the specifications of the projects, handling their queries, keeping them updated about the status of the current projects through live chats, e-mails and phone calls.
·        Candidate will plan jobs according to their due timelines and complexities and ensure overall co-ordination of the work between various teams and departments. This role may be subject to additional background verification checks.
·        This role may be subject to additional background verification checks.    

Critical Factors to Success:
Past Experience:
·        Knowledge and experience of ERP applications including Oracle application across sub-ledger, Vertex, Oracle General ledger and reporting, Stream and Concur
·        Relevant experience in product management, product development, leading large scale cross functional projects in a similar or comparative environment
Academic Background:
·        MBA/MCA/CA with minimum 3-4 years post qualification experience or B Com /B Tech with 6-7 years post qualification experience.
·        Good understanding and experience with the Procure to pay processes.
Functional Skills/Capabilities:
·        Excellent relationship management and the ability to work with staff at all levels of the organization.
·        Excellent problem solving, conflict resolution and analytical skills
·        Exceptional communication skills – verbal, written and through presentations. Ability to break down complex ideas into clear and actionable messages
·        Highly motivated individual with an ability to drive results and work with ambiguity.
·        Ability to handle multiple deliverables with aggressive deadlines
·        Exhibits capacity to "connect the dots" and grasp both big picture and small details
·        Intellectual curiosity and broad awareness of external environment
·        Proven leadership to adopting new tools, techniques and technological advancements
·        Capability of thinking ' outside the box' with a view to increase productivity and significantly reduce cost of operations and implement initiatives towards automation / standardization of processes.
·        Ability to influence and collaborate with senior leaders, direct reports and business partners
·        Take responsibility and work with little supervision, as well as have excellent interpersonal and communication skills
·        High degree of flexibility and creativity required to adapt to a constantly changing environment.
Technical Skills/Capabilities:
Relevant experience in product management, product development, leading large scale cross functional projects in a similar or comparative environment. Exposure in project management and systems deployment for related processes is preferred.
Behavioral Skills/Capabilities
Enterprise Leadership Behaviors:
·        Set The Agenda: Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective
·        Bring Others With You: Build the Best Team, Seek & Provide Coaching Feedback, Make Collaboration Essential
·        Do It The Right Way: Communicate Frequently, Candidly & Clearly, Make Decisions Quickly & Effectively, Live the Blue Box Values, Great Leadership Demands Courage
Shift Timing: 12:30pm to 9:30pm IST
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries 
Bonus incentives 
Support for financial-well-being and retirement 
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
Generous paid parental leave policies (depending on your location) 
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
Free and confidential counseling support through our Healthy Minds program 
Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.  
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.