You Lead the Way. We've Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we're supporting our customers' financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what's possible — and we're proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.
Function Description:
The candidate is a key member of Global Services Group (GSG) Capabilities Team. This team plays a very critical role in achieving operational excellence, managing products, enhancing the colleague and customer experience, and driving growth for our business partners within the company.
Purpose of the role:
Candidate will be required to work with various business groups and stakeholder groups to understand key requirements, to align and socialize the proposed process improvements and any other associated system and process changes.
Responsibilities:
Work with various business groups and stakeholder groups to understand key requirements, to align and socialize the solution design with them.
Apply Agile project management discipline, and quality techniques to ensure timely delivery of key milestones as per the plan.
Lead change management for the end users, customers, and all concerned business groups with positive experience.
Partnering with technology and key business groups including process owners to ensure e2e testing of the solution design.
The incumbent shall be required, among other things, to maintain close contact with user community, compliance groups and provide leadership updates on key milestones, issues and risks, timely escalations, resolution of issues.
Candidate will interact with Internal/External customers clients on a continuous basis regarding the specifications of the projects, handling their queries, keeping them updated about the status of the current projects through live chats, e-mails and phone calls.
Candidate will plan jobs according to their due timelines and complexities and ensure overall co-ordination of the work between various teams and departments.
Minimum Qualifications
Past Experience:
Product ownership, product development, leading large scale cross functional projects in a similar or comparative environment, Knowledge and experience of Rally, Jira and Agile methodology, ERP application deployment and Relevant experience in Cloud data reporting.
Academic Background:
MBA/MCA with minimum 6-7 years of post-qualification experience. Good understanding and experience with the setting up Business processes.
Functional Skills/Capabilities:
Excellent relationship management and the ability to work with staff at all levels of the organization.
Excellent problem solving, conflict resolution and analytical skills
Exceptional communication skills – verbal, written and through presentations. Ability to break down complex ideas into clear and actionable messages
Highly motivated individual with an ability to drive results and work with ambiguity.
Ability to handle multiple deliverables with aggressive deadlines
Exhibits capacity to "connect the dots" and grasp both big picture and small details
Ability to influence and collaborate with senior leaders, direct reports and business partners
Take responsibility and work with little supervision, as well as have excellent interpersonal and communication skills
High degree of flexibility and creativity required to adapt to a constantly changing environment.
Proven project and change management skills.
Technical Skills/Capabilities:
Relevant experience in product management, product development, leading large scale cross functional projects in a similar or comparative environment. Exposure in project management and systems deployment for related processes is preferred.
Knowledge of Platforms: Lumi, Tableau, SAP products, Oracle cloud application.
Preferred Qualifications
Exceptional data presentation/ story telling skill is big plus.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.