What you'll do
The IT Operations Engineer supports in the delivery of tasks and activities that manage customer / business / user needs (regarding IT requirements) and ensure customer satisfaction with Vodafone?s IT products and services in line with Customer Services Management strategy. The IT Operations Engineer conveys a good understanding of established concepts and procedures regarding administrating and maintaining assigned applications, services, systems and solutions, incident management, problem management, change and release management and some vendor management, through the delivery of defined activities.Typically reports to the Senior IT Operations Team Leader.
Who you are
* Follows established IT Operations processes to deliver services which support the effective monitoring, operating and maintenance of systems;
* Delivers assigned tasks and activities to keep the system/service in good working order, preventing incidents from arising and restoring system/service to normal operation in line with objectives and KPIs;
* Delivers tasks relating but not limited to required applications, systems and solutions for all end-users, and incident management, problem management, change and release management and basic vendor management;
* Performs maintenance activities, ensuring operating efficiency for all applications and support;
* Supports end-to-end projects that improve customer and employee satisfaction, as required;
* Supports the delivery of automation and digitisation, capacity planning, analysing, reporting and investigating service performance metrics;
* Works collaboratively with internal partners;
* Performs other job-related duties or tasks defined by the supervisor or resulting from assigned agendas.
Not a perfect fit?
Worried that you don't meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you're excited about this role but your experience doesn't align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
What's in it for you
We want you to feel happy and fulfilled at work, without compromising the other things in life that matter to you. There are lots of ways we support this, including hybrid working and generous parental leave. You'll also get four Spirit Days a year to focus on your personal development and wellbeing, plus a host of other great benefits too.
Who we are
You may have already heard of Vodafone - We're a leading Telecommunications company in Europe and Africa. But what you might not know is that we are continuously investing in new technologies to improve the lives of millions of customers, businesses and people around the world, creating a better future for everyone.
As part of our global family, whether that's Vodafone, Vodacom or _VOIS, you'll feel a sense of pride and purpose as you contribute to our culture of innovation. We pursue equality of opportunity and inclusion for all candidates through our employment policies and practices. We recognise and celebrate the importance of diversity and inclusivity in our workspace and we do not tolerate any form of discrimination especially related to but not limited to race, colour, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social, or marital status.
Together we can.