You lead the way. We've got your back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
Function Description:
Global Services Group (GSG)brings together the company's external and internal servicing functions, and includes the below world-class organizations:
• Global Servicing Network, which provides exceptional care to our external customers, and
• Global Business Services, which provides many of the vital internal services that make American Express run efficiently
Global Business Services
Global Business Services (GBS) is a shared services organization that brings together key internal functions to support all of American Express. GBS colleagues manage procurement, real estate, sales operations & business enablement, and partner with business units to execute complex change initiatives.
Emerging as the Enterprise Sales Operations & Business Enablement utility (SABE)within GBS is an internal servicing team providing sale performance reporting, platform servicing & capabilities, marketing operations & other business enablement services driving standardization & agility for the organization. GBS & SABE's vision is to make internal servicing as strong as external servicing and thus it keeps pushing the boundaries for Sales & marketing group's effectiveness through innovative use of technology & process transformation.
Responsibilities:
Should be comfortable working in fast-paced environments with ability to pivot and adapt quickly to changing business needs
Creativity to go beyond current tools to deliver the best solution to the problem, ability and comfort with working independently and making key decisions on projects and business critical activities
Respond to all merchant / client management group queries in a timely and comprehensive manner to ensure customer satisfaction
Should be able to support in projects, reporting and key strategic priorities
Support on ad hoc analysis and reporting, and troubleshooting outstanding issues
Regular communication with the business, merchant acquisition and servicing team to update with the operational activities and develop high end reports for the partners
Communication with global business partners to understand changes in process and implementing process changes in-house
Should be able to maintain a high level of accuracy, productivity standards and should have a high willingness to learn
Should be able to standardize and automate reporting processes
Should be able to manage complex disparate data sources
Strong quality governance and details-oriented approach
PROFILE FOR SUCCESS
Critical Factors to Success (Outcome Driven):
Business Outcomes:
Minimum 4 years of experience in data analysis, reporting, information technology and banking.
Strong verbal & written communication skills and the ability to interact effectively with cross functional teams
Strong Interpersonal & Project Management Skills. Candidate should be good on Multitasking and Time management
Proven robust problem-solving skills
Ability to build relationships, mobilize cross functional teams and leverage authority in a highly matrixed organization that has a presence across the globe
Leadership Outcomes:
Demonstrate learning agility, make decisions quickly and with the highest level of integrity
Able to communicate effectively and interpret stakeholder's expectations
Past Experience
4+ Years' experience in data analytics, report generation and working knowledge of SQL, Python, Excel, VBA ,Tableau/ Power BI.
Academic Background
Bachelor's degree in computer science, Statistics or equivalent
Competitive Landscape
Genpact, ZS, EXL, RBS, HSBC, Bank of America etc.
Skills/Capabilities
Functional
Excellent Communication Skills
Analytics and Insights
Project and Time management skills
Process improvement and automation
Preferred: Sql, Python & Tableau/Power BI
Technical
SQL/Python/Tableau/Power BI/Excel/VBA
Preferred: SQL: High, Python: Medium – High, Tableau : High
Platforms
MS Office Suite (Word, Excel, PowerPoint, Access)
Oracle
Sales Force
Preferred:
Oracle : Basic
Sales Force : Basic
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
