You Lead the Way. We've Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
Function Description
Global Services Group (GSG)brings together the company's external and internal servicing functions and includes several world-class organizations. GSG delivers extraordinary customer care to Card Members, merchants, and commercial clients around the world, while providing world-class credit, collections, and fraud services. The organization is also home for several shared services that help to power American Express including procurement/supplier management, real estate & workplace experiences, and sales operations & business enablement
Emerging as the Enterprise Sales Operations & Business Enablement utility (SABE) within GSG is an internal servicing team providing sale performance reporting, platform servicing & capabilities, marketing operations & other business enablement services driving standardization & agility for the organization. GSG & SABE's vision is to make internal servicing as strong as external servicing and thus it keeps pushing the boundaries for Sales & marketing group's effectiveness through innovative use of technology & process transformation.
Merchant Insights Reporting & Analytics (MIRA), & Self-Managed Analytical Reporting Tool (SMART)are self-service reporting platform for Global Merchant and Network Services and its partner organizations. End users ranging from Client Managers to Pricing Teams leverage MIRA & SMART to generate reports. The mission is to provide qualitative data and insights to drive decisions and the tools that enable our partners to acquire, build, and deepen merchant relationships.
Responsibilities:
·Work with stakeholders to identify, specify and document complex user stories (business requirements).
·Review user stories and design specs with technology and business partners (as needed) to ensure requirements are captured accurately and optimally and design proposed by the technology is in line with the business requirements.
·Create / document / execute User Acceptance Test cases for new data and product capabilities.
·Develop user best practices guidelines and provide consulting and training to business users.
·Manage platform and product issues and drive towards a speedy issue resolution.
·Lead new product implementations, preparing project plans and other supporting information and providing project status to onsite product owner.
·Manage customer expectations including scope, schedule, changes, and problem resolution.
·Drive on-time, high quality project deliverables.
·Mentor new team member towards product management.
·Work as a Business systems analyst/product manager supporting Product development, platform and project management.
Critical Factors to Success (Outcome Driven):
Business Outcomes:
Maximize commercial opportunities for American Express through the use of our unique information to meet customer needs
Be a part of the champion team who is focused on delivering business results with servicing and innovation at their core
Enhance customer service experience by implementing new age technology platforms & capabilities to provide strong customer service
Leadership Outcomes:
Put enterprise thinking first, connect the role's agenda to enterprise priorities and balance the needs of customers, partners, colleagues & shareholders.
Lead with an external perspective, challenge status quo and bring continuous innovation to our existing offerings
Demonstrate learning agility, make decisions quickly and with the highest level of integrity
Lead with a digital mindset and deliver the world's best customer experiences every day
Past Experience
·4+ Years' experience as a Business Systems Analyst /Business Analyst with a Product Mindset.
Preferred: Credit Card Industry Experience, Merchant Data Platform, In-depth knowledge of BI Platforms.
Functional
Demonstrated experience in SDLC including Development & Test Strategy creation
Expertise in Project Management
Expertise in Agile Scrum methodology
Strong Business Acumen & problem-solving skills
Technical
Proficiency in Hive, SQL, Big Query, Google Cloud Platform
Advanced Excel
Workable experience in Tableau/Power BI for visualization
Preferred
·Hive, SQL – Advanced
·Python – Basic
·Advanced Excel – Intermediate
·Tableau - Intermediate
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
