You Lead the Way. We've Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
How will you make an impact in this role?
Establishment of the Business Conduct program in the APAC markets.
Supporting the continuous development and expansion of the ICS Business Conduct Program.
Regularly connect with Sales leaders to explain coaching opportunities and share findings from the Call Monitoring.
Stakeholder / Steering committee facilitation (coordinating the development of materials / minuting / tracking actions etc).
Training development - Working in collaboration with existing OE team, Business leads, central training function & compliance officers and Colleague relations to enhance the training capabilities associated with the sales practices program.
Issues & risk documentation, tracking – must have a clear understating of Risk & issue management and prior experience working with senior leaders to develop mitigation / action plans to address risks.
Collaboration with the central team and with second line, to monitor development of Business Conduct program to ensure risks/ issues, enhancements and learnings from the other markets are leveraged into the international plan as applicable.
Assist in the design of adequate control environment to monitor the Sales practices/ Business Conduct program.
Assist in creating KRI reporting for business conduct monitoring processes
Assist in addressing Internal Audit and Second line of defense reviews
Create end-end process documentation and associated operating procedures / policies as required to enhance existing or rollout new control environment capabilities – ensuring all relevant approvals are secured and audit trail of changes maintained.
Minimum Qualifications:
Undergraduate/ Postgraduate, Risk certifications
Minimum 3+ years of experience in relevant field
Experience in building leadership reports
Strong relationship building experience / ability to develop relationships with key ICS business partners and stakeholders across Compliance, Legal and Colleague relations teams.
Past experience in Operational Excellence, Compliance, Internal Audit, Operational Risk or a related discipline preferred
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
