Telecaller

Job Description:Overview:As a Telecaller specializing in Business-to-Business (B2B) collections, you will play a vital role in our finance department by contacting businesses to collect outstanding debts. Your primary responsibility will be to communicate with clients professionally, negotiate payment terms, and ensure timely recovery of outstanding dues. This position requires excellent communication skills, a proactive attitude, and the ability to handle challenging situations effectively.Key Responsibilities:Outbound Calling: Initiate outbound calls to businesses with overdue payments, reminding them of their outstanding debts in a professional and courteous manner.Negotiation: Negotiate payment plans and terms with clients to facilitate the settlement of outstanding balances while maintaining a positive relationship with the client.Record Keeping: Maintain accurate and detailed records of all interactions with clients, including payments promised, payment dates, and any relevant notes.Follow-up: Follow up on promised payments to ensure timely receipt and escalate cases where necessary to ensure prompt resolution.Problem Solving: Address any issues or concerns raised by clients regarding their outstanding debts, providing appropriate solutions while adhering to company policies and procedures.Compliance: Ensure compliance with all relevant laws and regulations governing debt collection practices, including but not limited to Fair Debt Collection Practices Act (FDCPA) guidelines.Reporting: Provide regular updates to the management team on the status of collections, outstanding balances, and any challenges encountered during the collection process.Customer Service: Provide excellent customer service by addressing client inquiries and concerns promptly and professionally, maintaining a positive and helpful attitude at all times.