Our world is transforming, and PTC is leading the way.?Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.
Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.
Your Role
Follow established practices when reviewing and managing customer issues.
Manage customer and expectations while keeping customer fully aware of progress at all times
Investigate various aspects of the application stack (UI/Application/DB/Infra/Network) individually or as part of team to identify root cause and ensure resolution.
"Own the issue" to resolution acting as the interface between customer and internal teams
Good Knowledge management practices
Work with integrity, independence and diligence to ensure timely resolution.
Key Skills and Requirements:
Technical Proficiency:OS: Must be Linux aware (Proficiency preferred). Shell script capable.
Cloud Computing: Some awareness of cloud computing (AWS / Azure),
Languages: SQL, Shell Script. Awareness or experience in higher-level programming languages Java/Typescript is a plus.
Database: Awareness of Oracle / Postgres / MS SQLServer
FlexPLM or Windchill: Prior experience or knowledge of FlexPLM or Windchill would be preferred.
Problem-Solving: Ability to diagnose issues using logs, monitoring tools, and basic coding/scripting.
Communication: Excellent written and verbal communication skills, with the ability to explain technical issues clearly and concisely.
Learning Mindset: Demonstrated motivation to learn new technologies and stay updated with trends in cloud computing, databases, and systems architecture.
Preferred Qualifications:
Experience with monitoring tools (e.g., PagerDuty, Prometheus, Grafana) is a plus.
Exposure to DevOps/SRE concepts like CI/CD, automation, containerization (Docker), and orchestration (Kubernetes) is a plus.
Experience with IT system administration or technical support roles, especially in cloud environments, is a plus.
Knowledge of IT networking fundamentals and security principles is a plus.
Minimum Education:
Bachelor's degree in Computer Science, Information Technology, or a related technical field, or equivalent work experience.
Language Skills:
Fluent in English (written and spoken).
Life at PTC is about more than working with today's most cutting-edge technologies to transform the physical world. It's about showing up as you are and working alongside some of today's most talented industry leaders to transform the world around you.
If you share our passion for problem-solving through innovation, you'll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us?
We respect the privacy rights of individuals and are committed to handling Personal Information responsibly and in accordance with all applicable privacy and data protection laws.Review our Privacy Policy here."