Technical Support Professional

Provide remote troubleshooting and analysis assistance for product usage and configuration questionsReview diagnostic information to assist in isolation of a problem cause (which could include assistance interpreting traces, dumps, and logs)Identify known defects and fixes to resolve problemsDevelops best practice articles and support utilities to improve support quality and productivityProfessional and timely response to escalations, complaints, and queriesThe job will require flexible schedule to ensure 24×7 support operations and weekend on-call coverage, including extending/taking shift to cover North America working hours.