Technical Support Professional: Ibm I

Candidate should be capable of IBM i Product support resolving client issues and delivering positive client outcomes on most client cases related to the product. 
Candidate will be responsible and accountable for handling and resolving Sev1/Sev2 software cases till closure.
Owning and managing all assigned Cases independently, engaging additional resources on more critical, complex issues, as needed. 
Working with spooled files, printer files, output queues, printer writers, remote writers, creating PDFs and printer devices related to the IBM i platform.
Establish and adhere to IT industry best practices and standards for client's Power Systems for IBM i.
Able to communicate and consult with end users, leadership, IBM i system requirements.
Should be capable of working in a team and must have excellent inter-personal skills.
The role requires provision of out of hours support for the implementation of hardware/software changes and support for other projects requiring IBM i infrastructure expertise as well as being part of an on-call rota.