About _VOIS
_VOIS(Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK.
Over 29,000 highly skilled individuals are dedicated to being Vodafone Group's partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more.
Established in 2006, _VOIShas evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone.
About _VOIS India
In 2009, _VOISstarted operating in India and now has established global delivery centres in Pune, Bangalore and Ahmedabad. With more than 14,500 employees, _VOISIndia supports global markets and group functions of Vodafone, and delivers best-in-class customer experience through multi-functional services in the areas of Information Technology, Networks, Business Intelligence and Analytics, Digital Business Solutions (Robotics & AI), Commercial Operations (Consumer & Business), Intelligent Operations, Finance Operations, Supply Chain Operations and HR Operations and more.
Key Accountabilities
Manage allocated workload within Project Delivery and Build team
Responsible for ensuring that all project information held within standard tracking tools and reports is of high quality and up-to-date
Initiate project delivery in-line with Project Delivery Management guidelines
Plan and manage agreed dates for project delivery within customer expectations
Manage any escalations through the team manager
Plan and manage workload against team priorities
Provide technical implementation management in GDC Data Centers for nominated projects
Manage purchasing of the planned hardware and software components and ensure their availability in time according with scheduled implementation
Plan and coordinate the installation of server, storage, LAN components, security components, databases, middleware systems and other system components according to required technical standards for implementation and operation
Ensure implementation of all configuration data in configuration management data base during set-up phase of a new service our customers
Ensure implementation of all deliveries against appropriate change control process
Plan and co-ordinate implementation and configuration of all backup and restore tool parameters and processes for our customers as directed by the GDC service catalogue
Responsible for ensuring all quality controls are met for implementation of IT infrastructure considering any local variations
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Key Accountabilities
Provide Project Management resource to support specific Service Delivery objectives
Responsibility for the technical implementation of key internal deliveries as allocated by the Project Delivery Management Lead
Provide full Project Management for allocated deliveries with complex objectives requiring a higher level of control
Ensure project delivery in accordance with standard PRINCE2 project management framework, thereby including project structures, controls and governance, change management, risk management and stakeholder communications as appropriate
Control implementation of parameters and functions in service monitoring and workflow tools based on SLA requirements provided by Service Level Management (Customer Management)
Operational Readiness and Acceptance (ORA)
Responsibility for gaining the approval for Operational QA (involves close collaboration with VT-IS Operations Unit and OPCOs based support functions)
Responsibility for delivery to GDC Operations Unit
Alignment of deployments to delivery standards
Regular review of VT-IS processes in relation to Project Delivery Management
Provide review and feedback of all internal process that affects delivery against strategic objectives
Take ownership for process improvement where necessary and ensure rollout across affected GDC teams
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Core Competencies
Strong IT delivery management background with specific experience in infrastructure implementation
Strong capabilities and experience in coordinating role
Strong communication and interpersonal skills, able to deal with customers and internal teams to deliver results
In-depth knowledge of IT and Data Centre process standards including knowledge of ITIL Service Management practices
IT service provisioning in the telecommunication industry
Well developed technical knowledge across a broad range of IT topics
International experience and background in service- and project- management in a complex business environment essential as well as ability to work across an international and distributed team
Fluency in English
_VOIS Equal Opportunity Employer Commitment
_VOISis proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees' growth and enables them to create a positive impact on themselves and society. We do not discriminate based on age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics.
As a result of living and breathing our commitment, our employees have helped us get certified as a Great Place to Work in India for four years running. We have been also highlighted among theTop 5 Best Workplaces for Diversity, Equity, and Inclusion,Top 10 Best Workplaces for Women,Top 25 Best Workplaces in IT & IT-BPMand14thOverall Best Workplaces in Indiaby the Great Place to Work Institute in 2023. These achievements position us among a select group of trustworthy and high-performing companies which put their employees at the heart of everything they do.
By joining us, you are part of our commitment. We look forward to welcoming you into our family which represents a variety of cultures, backgrounds, perspectives, and skills!
Apply now, and we'll be in touch!
