Technical Programme Manager

Company Description Tesco Bengaluru: We are a multi-disciplinary team creating a sustainable competitive advantage for Tesco by standardising processes, delivering cost savings, enabling agility, providing cutting-edge technological solutions and empowering our colleagues to do ever more for our customers. With cross-functional expertise in Global Business Services and Retail Technology & Engineering, a wide network of teams and strong governance we reduce complexity thereby offering high quality services for our customers. Tesco Bengaluru, established in 2004 to enable standardisation and build centralised capabilities and competencies, makes the experience better for our millions of customers worldwide and simpler for over 4,40,000 colleagues.
Tesco Technology consists of people from a number of different backgrounds, but having a common purpose to serve our shoppers a little better every day with our retail technological solutions. We shared a common interest in harnessing innovations in technology to enhance their shopping experience at Tesco stores. Whether making products, software or systems, our teams focuses on various aspects from taking strategic ownership of the architecture to delivering technological solutions such as design, testing, deployment, infrastructure, operation and security of the systems to ensure agile, smooth and safe operations. These help us to deliver the maximum business impact. Teams refine their internal processes to best fit their own needs, working to build core capabilities in application and services. We collaborate globally across teams to build end-to-end customer-facing solutions, as well as to share knowledge, experience, tools and techniques.
At Tesco, inclusion means that Everyone?s Welcome. Everyone is treated fairly and with respect; by valuing individuality and uniqueness we create a sense of belonging.
Diversity and inclusion have always been at the heart of Tesco. It is embedded in our values: we treat people how they want to be treated. We always want our colleagues to feel they can be themselves at work and we are committed to helping them be at their best.
Across the Tesco group we are building an inclusive workplace, a place to actively celebrate the cultures, personalities and preferences of our colleagues ? who in turn help to build the success of our business and reflect the diversity of the communities we serve.

Job Description

About Store Resilience and Services:
Store Resilience and Services is the Core Engineering Function supporting Tesco's Stores and its Stability. We're passionate about giving our customers a great and smooth shopping experience at stores. At Tesco, we are committed to serving our customers, communities, and planet a little better every day. We believe in innovation and excellence, and we strive to create an inclusive workplace where everyone can thrive. We are seeking a highly skilled Technical Programme Manager to join our Store Resilience and Services team. This role is pivotal in ensuring the stability and performance of our store systems. You will be responsible for configuration management, store engineering support, quality engineering, and fostering a culture of quality from the left shift of quality to deployment competency.

Within Technology, we cover a breadth of different areas in various regions including UK, ROI and CE. Stability and Resilience of the systems in stores and their availability is critical for Tesco's business. Our team is responsible for the complete cycle of Quality, Resilience, Delivery and Support. We make sure the quality of the software delivered to the stores is signed off by Quality Assurance and Quality Engineering, then deployed by the Deployment competency team with a proper CI/CD effective automation process. Once deployed, our support engineering teams make sure everything is smooth and there are no issues in the store. We are also the first point of engineering contact for any critical issues reported from stores. We bring stability to the store by building Resilience by collaborating with different engineering teams and also make sure all configuration management is streamlined. We inculcate the culture of shift left of quality towards the engineering teams by providing different frameworks to be adopted by engineering API teams.

As a TPM for the Store Resilience and Services Technology team; you will play a pivotal role working with the Product Team; Engineering teams; External dependent teams and other Programme family members to define and deliver the key initiatives that are committed in our Product Roadmap.
You would be responsible for managing a part of the Tech programme. This could include:
- Managing a part of the Store Resilience and Services group
- Stakeholder communication of progress
- Dependency management with all teams who currently support the Store Resilience and Services.
- Supporting & and managing our technology vendor partners
- Business case and funding approval for the Store Resilience and Services.

Qualifications

You will be responsible for

Whilst specific responsibilities will be dependent upon the changing needs of the Tesco business, the following provides an overview of the role's key responsibilities and measures:

Deliver projects/programmes with business and technical risks
Bring together, coordinate and energise virtual technology teams to deliver programme goals
Create and track a plan to deliver the project/programme goals, including the technical implementation plan
Understand trade-offs and resulting impacts; make impacts visible to Product, Infrastructure or Engineering for the right decision to be made
Managing dependencies, delivery timelines and implementations plans, using my knowledge of technical architecture
Appreciating and responding to delivery challenges, using my knowledge of engineering best practices and/or infrastructure implementations
Effectively manage major incidents, ensuring stakeholders are updated with the right information to drive the correct decisions
Build positive relationships with stakeholders to deliver software or professional services

Additional Information

You will need

You'll need to have:

2-6 years of experience delivering technology projects or programmes, involving Product team and Software Engineering teams
Experience working within a Retail or Consulting environment
Strong knowledge of delivering projects using Agile or Kanban methodology
Experience building credible relationships with stakeholders and influencing management and leadership teams
Strong stakeholder management skills
Experience managing 3rd party suppliers
Excellent verbal and written communication skills – you must be able to articulate complex concepts to a diverse audience.

Personal Skills:

You will be an enthusiastic, flexible and responsive person with the ability to plan and organise.
Ability and experience building strong relationships with stakeholders
Able to demonstrate resilience during change and continue delivery

Important Notice:

On behalf of Tesco Bengaluru, we must caution all job seekers and educational institutions that Tesco Bengaluru does not authorise any third parties to release employment offers or conduct recruitment drives via a third party. Hence, beware of inauthentic and fraudulent job offers or recruitment drives from any individuals or websites purporting to represent Tesco. Further, Tesco Bengaluru does not charge any fee or other emoluments for any reason (including without limitation, visa fees) or seek compensation from educational institutions to participate in recruitment events.

Accordingly, please check the authenticity of any such offers before acting on them and where acted upon, you do so at your own risk. Tesco Bengaluru shall neither be responsible for honouring or making good the promises made by fraudulent third parties, nor for any monetary or any other loss incurred by the aggrieved individual or educational institution.

In the event that you come across any fraudulent activities in the name of Tesco Bengaluru, please feel free report the incident at [email protected]