Remote Work: HybridOverview:At Zebra, we extend the edge of possibility by shaping the future of work on the front line—reinventing how businesses run and moving society forward.We are a community of changemakers, innovators and doers who come together to deliver a performance edge to the front line of business. We develop new technologies and create new solutions with partners to help organizations act with greater visibility, connectivity, and intelligence—delivering better experiences for workers and those they serve.Being a part of Zebra means being seen, heard, valued, and respected as you define your path to a fulfilling career. Here, you'll have opportunities to learn and lead at a leading company, and you can channel your skills towards causes that you and the Zebra community care about, locally, and globally.Together, we've only begun to define the edge of what's possible—for our people, our customers, and the world.Resolves problems with customers via telephone, email using technical product knowledge and strong interpersonal skills. Troubleshoots problems with appropriate applications, products and vendors. Identifies and documents customer issues, and escalates complex issues. Understands multiple applications and platforms.Responsibilities:Serve as a proactive product expert to customers.Manages multiple tickets related a spectrum of technical problemsRespond and resolve the customer submitted issues through case management systems or emails in a timely and professional manner.Solves problems in a timely manner using full understanding of the product functions and features and customer environmentConfigure the web application software based on customer needs.Testing web-based applications to find the best suitable solution for the customer.Document software application featuresSet up a call with the customer to troubleshoot the issues and a weekly call to go through pending issues keeping the client apprised of status.Learn the software product suite as quickly as possible to serve the customer better.Provide workaround to the problems when the standard function has failed and ensure issues are resolved promptly.Qualifications:Bachelor's degree required2-5 or equivalent combination of education and experience, or 5+ years of equivalent work experienceDemonstrates the ability to articulate technical issues in simple to understand terms to both management and customersDemonstrates leadership qualitiesDemonstrates strong customer service and communication skillsTo protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you ****** accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. You can always verify the validity of a job posting or recruiter interaction by contacting us ****** you are a victim of identity theft contact your local police department.
