Technical Content Professional

As a Technical Content Professional, you will create, develop, curate, and analyze technical content for digital self-service products. This includes technical documentation, UX content, embedded assistance, training, blogging, and support content delivered in various online and print formats. You will advocate for users during the engineering and design processes, ensuring content is easy to find, useful, and current. Technical Content Professionals may specialize in UX content, product documentation, UI writing, embedded assistance, technical writing, multimedia production, visual design, instructional design, and digital learning.

Your primary responsibilities include:Content Creation: Experience in designing, developing, and publishing IBM technical content that is easy to use, understand, and find. This includes technical documentation written in DITA or Markdown, UI content, product tours, messages, API documentation, multimedia (videos, graphics), support content, chatbots, training, nurture, and community content.
Content Management: Proficiency in managing the end-to-end authoring process, including design, development, editing, production, translation, and life cycle management.
Research: Strong research skills to gather data, analyse it, and extract insights for developing content strategies and meeting business needs through audience analysis, product research, and competitive analysis.