Interactive Brokers (U.K.) Limited based in London, part of IBKR global online financial brokerage services are looking for someone to join the Client Technical Support Team. You will assist clients with inquiries on our range of trading offerings and act as a liaison between internal teams and clients to ensure a prompt and effective resolution to bugs and issues. The ideal candidate will be analytical with an affinity for problem-solving and troubleshooting technical and software issues. They should be able to recognize, investigate, and escalate client-reported issues related to our platforms. If you are motivated, have initiative, and are analytical and methodical, we can offer you a position that will challenge and reward you as part of a team building one of the world's strongest brokerage brands.Interactive Brokers is an online broker offering trading access for experienced traders to products traded on many markets and exchanges worldwide. IBUK is part of a global group of financial services companies based in the U.S. with over $5 billion in capital and publicly traded under the symbol "IBKR." Due to expansion, we recently relocated our office to a fantastic City of London tower on Fenchurch Street, where we currently operate a hybrid working model. You will be pleased to hear we currently offer lunch everyday you are in the office from a selection of vendors.ResponsibilitiesProviding support to clients through phone, chats, and ticketsTechnical and functional support for the Interactive Brokers' platformsDesktop applications (Windows, macOS, and Linux)Mobile applications (Android and iOS)Troubleshooting and support for Interactive Brokers' web-based offeringsProblem management with a focus on wide-scale technical issuesRequirementsLanguages: fluency in English andSpanishis a must. Any other European language is a plus.Bachelor's degree, preferred if in a technical field.2+ years in client facing support role2+ years' experience working with Windows, and Mac, software support, connectivity supportExcellent verbal and written communication skills and the ability to work effectively in a team environmentExperience working with support ticketing systemsAdaptable to a constantly changing technical environmentInitiative and desire to learn new skills/technologies and remain up to date with the latest trendsA genuine passion for solving technical problemsExperience with financial products and services is a plus.BenefitsCareer support and developmentSalary commensurate with experiencePerformance-based discretionary cash bonus schemeDiscretionary stock grantGroup Life Assurance coverGroup Income ProtectionGross pension scheme at 5% employer, 4% employeeHybrid working modelDaily company subsidised lunch and healthy snack options throughout the day (when workingfrom the office)Access to Private Medical Insurance, Dental Plan and / or Health Cash Plan*Corporate eventsTravel season ticket loansCycle to work scheme*On successful completion of the probationary periodInteractive Brokers (UK) values in promoting, monitoring, implementing best practices, policies and procedures and culture in adhering to and promoting the FCA Consumer Duty with the organisation.
