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About this opportunity:
The Job Role Technical Authority Expert is part of Managed Services deliveries, in line with Ericsson Operations Engine!
This Job Role is responsible for technical capability as part-of Automated Ops 24/7 running of Services & includes diagnosis, fast domain support, routine resource fulfillment & field technical support.
Organizational – wise the teams are based in the Service Delivery Units, Technical Authority!
What you will do:
Acts as the first point for activities demanding a level of technical expertise as a 24/7 capability hosted in Automated Operations.
Working shift operations as per defined shift roster and to actively monitor ticket queues to ensure timely response to tickets
Focused on improvement of automated recovery.
Escalation support for Service surveillance and Field service.
Ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.
Typical Interfaces: Service supervising || Technical authority functions || Dynamic Service Control || Service Operations Team || MSCLT || 3rd Party || Customer
Tools & Resources: Managed Services processes and Customer tools
The skills you bring:
Degree/Diploma or equivalent experience or equivalent in Engineering preferably in Electronics, Computer science, Telecommunication or equivalent
Experience level 5+ years in Nokia RAN Troubleshooting and configuration.
Understanding of Network Architecture in technologies of 2G, 3G, 4G & 5G
Mobile Telecommunications knowledge with telephony switching principles, transport networks, access networks, traffic concept, telecommunication networks & signaling, voice and data flows, improved services
KPI Analysis, Analytical and synthesis capabilities
Solid knowledge of operation and trouble-shooting of multivendor telecommunication equipment's
Basic Understanding of Machine Learning, Artificial Intelligence & Cloud technologies
Basic understanding and working knowledge of Scripting
Core and access network performance / configuration parameters and their interpretation and usage.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Notice of Job Opportunity – Legal Notices for PERM
We encourage you to consider applying to jobs where you might not meet all the criteria. We recognize that we all have transferrable skills, and we can support you with the skills that you need to develop.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more .
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DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.
Primary country and city:India (IN) || Bangalore
Job details:Technical Authority Expert
Job Stage:Job Stage 5
Primary Recruiter:Kajal Sharma