Team Leader For Customer Service- Day Shift

Lead and manage a team of CSRs of Ops taking callsCoordination between Managers and Team MemberEnsure prompt service and customer satisfactionTeam handling and MentoringMust have 2 Yrs. of experience on paper as a team leader in the voice processResponsible for maintaining discipline and absenteeism of the team on the floor.Responsible for staff retention within the teamShould have working knowledge of AHT and WFM.Able to handle pressure