Storage Remote Technical Support Manager - Scale/Ess (Us Shift)

Responsibilities:Manage day to day team activities and meet operational goals
Support our customers with excellence and empathy and client crisis management
Collaborate with other support teams and drive engagement of other skills and resources as needed to resolve customer problems
Support and encourage innovation within your team and influence the extended organization with best practices
Support and implement the business strategy of the division
Carry out people management activities, including annual goal setting and performance assessments, developing and coaching team members for skills and career growth and addressing poor performance as necessary
Identify and implement solutions for improvement of the work processes in his/her field of responsibility
Maintain business controls and HR/Employee labor law obligations
The job might require flexible schedule to ensure 24x7 support operations or on-call coverage (as applicable)