Sr Process Analyst - Learning Administration

As a Senior Service Associate -Learning Administration, you are responsible for creation & administration of Learning module and training/planning sessions. You should be flexible to work in shifts.

If you thrive in a dynamic, collaborative workplace, IBM provides an environment where you will be challenged and inspired every single day. And if you relish the freedom to bring creative, thoughtful solutions to the table, there's no limit to what you can accomplish here.Responsibilities :

Perform end to end learning administration tasks on the learning management system (LMS) student administration and other back office functions
Perform additional/complex learning administration tasks which includes but not limited to handling on demand notifications, managing locations/facilities/instructors, managing job roles/audiences, merging user profiles, maintain inventories etc.
Provide support to and/or participate in the catalogue construction / scheduling process
Ensure quality standards are met based on service level agreements (SLA's) set forth by the client and report on progress to the Learning Support Services Coordinator
Escalate issues and propose resolutions and recommendations
Serve as Tier 2 support for customer issues related to course/class issues