Join our Team
About this Opportunity:
We are now looking for a 2nd Level Operations (L2) professional. This job role is responsible for Application Management, coordination, support and execution of maintenance activities to ensure that services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels. Mostly application/infrastructure Life Cycle Management activities with Project Management Activities also part of the daily work routine.
What you will do:
Support the following systems and functions:
Event management (Infra Monitoring)
Problem Management.
Incident management.
Application support activities.
Lead instructions and procedures.
1. Operation Support
Monitoring Regular Maintenance activities.
Managing stakeholder communication.
Agile/ Scaled Agile WoW
2. Analyze customer Situation
Analyze customer business process and requirements
Propose solution scenarios with identified components
3. Design Customer Solutions
Create acceptance documents
Perform dimensioning analysis or implementation analysis
Estimate costs for customer adaptations, implementations teams and/or operations
Prepare and write solution and/or implementation descriptions
Handle 3'rd Party Products to be used in the solution
4. Deliver Customer Solution
Secure the functionality and technical quality of deliverables
Handle change requests and the consequences of such for the delivered offers and/or ordered deliveries from a Solution point of view
5. Cloud Computing
Hands on Experience and Expertise in managing Infra hosted on AWS/GCP
Good Working knowledge of AWS/GCP hosted Solutions
Expertise in managing Infra hosted on Cloud, identify opportunities to optimize Infra/Cost
Skills you Bring:
• Hands-on experience in Design, Development, Integration and User Acceptance.
• Exposure to work with International Customers, face-to-face dialog with Customers.
• Good Expertise and Knowledge of .Net Framework and Good Skills in C# Language
• Experience on Core Java, Oracle Application Server, PL/SQL, JDBC
• Good knowledge of DB's like Oracle 19c, Postgres, MongoDB, REDIS
• Extensive knowledge and skillset on AWS/GCP
• Design and evaluate Infra hosted on Cloud Platform of AWS/GCP
• Design and implement Monitoring/ Automation/ Network Solution using Colud Watch, Cloud Flare etc.
• Extensive hands-on experience with IFS FSM 5.6.3 Application
• Experience with ITIL and PMP Framework
• Experience in web service integration with Remedy ITSM
• Good Working knowledge on UNIX OS such as HP-UX, Solaris, Linux & Scripting like Perl, Shell, Python
• Software development life-cycle (SDLC) exposure with technical leadership ability to Design, coding, testing and Integration phases, including Java/PLSQL/PEARL/SHELL Script, code review ability
• Should have experience in leading a team of 10+ people from a technical perspective.
Key Qualifications:
Education: Engineering Graduate or similar
Minimum years of relevant experience: 7-8 years into IT Application management, Server/Application Monitoring