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About this opportunity
The Solution Architect is expected to perform effective fault isolation in multidomain network/ product outage situation, by validating/ defining appropriate troubleshooting approach for the efficient recovery action. should be able to perform network level troubleshooting by referring the Solution Document for evolved technologies (NFVi, Cloud, IMS and 5GC etc.).
What you will do
Assist Recovery Leader and RT in technical driving of the emergency.
Lead solution level troubleshooting in multivendor/multi-domain network to isolate the fault by usage of appropriate Tools/Data Driven assets (Wireshark, EIA, CNOM etc.) for domain like Cloud, NFVi, IMS and 5GC etc.
Participate with Technical Team in analyzing logs/event/alarms for effective resolution of the emergency.
Define, clarify, and agreement with Customer on technical expectations and requirements.
Provide Coaching & Mentoring to enable ERC internal competence build.
Analyze/ Study Customer Solution-Network and Develop technical presentations for ERC.
Lead or Provide Technical Support to Task Force assignments/Hot FTS/ERBs
You will bring
Extensive knowledge and experience in multiple domains such as 5G Core, EPC, IMS, Cloud-NFVi portfolio products and product roadmaps.
Excellent Presentation, Interpersonal skills & Customer Handling Skills Customer Centric Skills (Culture) / Strategic / Creative / Innovative thinking.
Bachelor's degree in engineering required.
10+ years of experience in customer support / troubleshooting in Telecom network of a vendor and/ or a service provider Telecoms Operations, at least 5 years as a Solution Architect/ Solution Integrator in Telecom Domain
Why join Ericsson?
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world's toughest problems. You´ll be challenged, but you won't be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more .
Primary country and city:India (IN) || Bangalore
Job details:Emergency Management
