Software Support Engineer

A Software Support Engineer specializes in problem determination/problem source identification skills for software tools, utilizating technical and negotiation skills in collaboration with other support operations/organizations to priortize and diagnose problems to resolution.  The responsibilities inclue the ability to communicate action plans to the customer or IBM representative as appropriate, recommend and implement new, or improvements to existing technical support tools, procedures/processes and contribute to department attainment of organizational objectives and high customer satisfaction.