Sig Field Service Engineer

Our vision is to transform how the world uses information to enrich life forall.
Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever.

JR68472 SIG Field Service Engineer

Job Description:

As a SIG Field ServiceRepresentativeyou will provide highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. You willapproveoperationalquality of system equipmentand report any QC issues to the factory FSR. You will provide initial instruction to customers on the installation, operation and maintenance of the system and serveas company liaison with customerson administrative and technical matters for assigned projects. A SIG Field Service Representative will interpret customers' needs and clarify if the responsibility for problem resolution falls to sales personnel, customer support reps, or engineers. You will serve as the customer contact on technical andservice relatedproblems. You will prepare reports for analysis of product failure trends and serviceability issues. This job may include any aspect of fieldsupport, andis not limited to system hardware and software. You will work directly and indirectly with diverse cultures and nationalities performing all aspects of Field Service listed above.

Job Responsibilities and Expectations:

Installation Support and Training
Provide new equipment installation support and oversight.

Develop a customer training plan for assigned equipment.

Ensure installation documentation is thorough and complete for remote customers.

Promote customer self-sufficiency through training and frequent communication.

CustomerSupport
Facilitate bi-directional communication betweenappropriate customergroups and SIG Engineering.

Liaise with Customer Service for unique customer information needs (quotes, RMA).

Coordinate new equipment installation schedules,upgradesand\or modificationsto meet customer needs.

Aid maintenance personnel in the identification and rectification of uniqueanddifficultsystemfailures.

Track material returns for warranty repair\replacement.

GenerateField Reportsto document issues,equipmentmodifications or repetitive system failuresthat will have an effect on the equipment in the field.

Assistcustomers with sparesmanagementas necessary.

Follow all site\customer specific contractual obligations where applicable. Examples may include IP security, time tracking, documentation, services, RMA support,etc..

Equipment Performance and Improvement
Monitor operational, maintenance and performance data, including customerpassdowns, to understand unique processes\issues at each site.

Compile,document and track issues in approved location\format to be easily shared with customersand Field ServiceTeam..

Monitor both equipment and PCBRMAdata. Makeappropriate recommendationsto reduce field failures.

Present unbiased feedback from the field to internal and external customers.

Document equipment or process deficiencies, using field and\or experimental data,and make recommendations forfeasiblesolutions.

Field Upgrades
Assistwith the development and deployment of system upgrades and\or modifications.

Provide field upgrade training to customer support groups.

Track equipment upgrades for easy reference.

Quality Control
Provide feedback on any manufacturing, or qualityissuesare discovered in the field.

Track QC and new PCB failures in approved location for easy access by the various SIG support and manufacturing groups.

Equipment Documentation Support
Assistwith content in the equipment user's guides or other technical documentation that will be used to support SIG equipment in the field.

Provide recommendationsanddirectionfor onlinesite content that will provide Field Service team and customer base easy access to all necessary information needed for installation and maintenance.

Assistwith the development of customer maintenance and process procedures.

Requirements:

Minimum ofPolytechnic Degreein electronics or equivalent experience/background.

Must havea high levelof self-motivation and be able to work independentlywith minimal direct supervision.

Experimental design and data analysis skills.

Ability to manage multiple issues.

Strong verbal and written communication skills,with English communication (written/spoken) a preferred benefit.

Must have strong soft skills and ability to work with diverse cultures,nationalitiesand personality types.

Must be willing to travel.

Comfortable interacting with SIG and customer groups in all areas and levels (i.e.Production, Equipment Support, Engineering, Facilities and Management).

Strong troubleshooting skills in electronics, basic software and mechanical.

Prior experience working with equipment in awaferProbeor Test or Burn-inenvironment would be a plus.

Travel:
Travelmay not beoften, butmaystillberequiredfrom time-to-time to help accommodate training, or service and support of sites throughout the region.Validpassport will be required.

Example for Travel: support may be typical for SFO (locatedinKochi, India) orbetweenMicron facilities inGujarat (both MSI and MNI locations).

AdditionalRoles and ResponsibilitiesforSFO-- Support for Exhibit E (Security Requirements) of the Consignment and License Agreement between Micron andSFO:

The Micron agreement with SFO"Consignment and Software License Agreement (SFOFacility)"containsExhibit E Security Requirements for the protection of Micron IP.

Additionally, specificSIG FSprocedureswill provideadditionaldetail for the addedroles and responsibilities for theSFOsite.These procedures outline the SIG Field Service team's tasks for verifying the state of Micron equipment and essential to the contractual protection of Micron IP sensitive hardware installed at theSFOsite.

In general terms, theadditionalroles and responsibilities for SIG Field Service based atSFOmay be summarized as:
Primary responsibilityfor oversite of the Micron test equipment (including supporting spare hardware, RMA process for repairs,etc).

Monitor Micron equipment performance, provide "second level support" toassistlocal ES technicians when debugging Micron equipment, communicate equipment status back to our SIG factory as needed, and in general monitorSFO's behavior to followthe responsibilitiesstatedwithinthecontractual agreementand NDA's.

Oversite may include routine monitoring of items stored in the secure room, auditing material handling reports, auditing inventory levels for certain IP sensitive items.

SIG FSmay also be requested to perform occasional non-routine tasks related to the security of Micron hardware.

About Micron Technology, Inc.
We are an industry leader in innovative memory and storage solutions transforming how the world uses information to enrich lifefor all. With a relentless focus on our customers, technology leadership, and manufacturing and operational excellence, Micron delivers a rich portfolio of high-performance DRAM, NAND, and NOR memory and storage products through our Micron® and Crucial® brands. Every day, the innovations that our people create fuel the data economy, enabling advances in artificial intelligence and 5G applications that unleash opportunities — from the data center to the intelligent edge and across the client and mobile user experience.

To learn more, please visit micron.com/careers

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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Micron Prohibits the use of child labor and complies with all applicable laws, rules, regulations, and other international and industry labor standards.

Micron does not charge candidates any recruitment fees or unlawfully collect any other payment from candidates as consideration for their employment with Micron.