Perform real-time log analysis to provide network and data security for NTT Data Services clients, leveraging log correlation platforms.
Evaluate/deconstruct malware through open-source and vendor provided tools
Respond to inbound phone and electronic requests for technical assistance from customers
Utilize ticketing system and standard operating procedures for effective call processing and escalation to adhere to client Service Level Agreement (SLA)
Perform all tasks required per shift including reporting, monitoring, and turnover logs
Evaluate the type and severity of security events by making use of packet analyses and in-depth understanding of exploits and vulnerabilities
Provide resolution plans for system and network issues;
Confidently communicate technical information to NTT Data Services client base and internal technical team members
Participate in knowledge sharing with other analysts and develop efficient customer solutions
Maintain a working knowledge of local security policies and execute general controls as assigned
The Security Operations Center (SOC) Security Specialist is a member of a team who proactively manages IT security on behalf of customers to reduce the impact of security incidents and system compromises. The successful candidate will provide security monitoring, event analysis, and countermeasure proposals. This position requires shift work in a 24/7/365 environment therefore after-hours work may be required. This position requires that candidate possess or is eligible to receive a government clearance.
Bachelor's degree in computer science, systems engineering, management information system, or equivalent combination of education and experience
0- 2 years' experience with incident handling, log management, antivirus, firewalls, and Security Information & Event Management (SIEM) systems
Root cause analysis experience, getting to the root cause, problem solving
Experience with network connectivity and protocols such as TCP/IP, VPNs, VLAN, NAT, DHCP
Investigative and analytical problem solving skills
Customer service/support experience (manage customer experience)
Knowledge of current security events and a demonstrated passion to stay informed