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Mission/ Position Headline:Sales Service Specialist (Customer Support) – PL9
Plans and executes customer service sales targets and activities in selling assigned Projects, products, and services to customers in specified industries Fiber, Marine, Oil & Gas to increase sales and achieve defined commercial targets.
Areas of Responsibility:
Responsible for Service SLA performance, meeting customer demands in service delivery, meeting TO & Collection targets.
Responsible for Field calls, Annual Maintenance Contracts, Spare parts, Repairs as per industry requirement Pan-India.
Timely closure of Service calls, Improve customer Experience
Should be able to handle independently territory/ OEM's / Customers.
To prepare detailed scope of work for contractors and support supply chain management during procurement and negotiations.
To possess strong analytical/problem solving skills and negotiation skills for effective handling of Risk and Opportunity as well as Claim Management leading to overall project success and customer satisfaction.
To execute projects within the defined requirements (e.g. regarding targets for project cost, schedule, quality, delivery and customer satisfaction) with close coordination across multiple functions including Engineering & Commissioning, Business Controlling, Quality, Supply Chain Management, Logistics, ICB partners, factories, Vendors & Customer as well as interfaces with other project management offices as key internal as well as external stake holders.
To consider travelling as an integral part of the job and ready to travel frequently for short to medium duration to sites for customer meetings during project execution.
To create new business opportunities while executing projects.
To adhere to highest safety standards and exhibit process-oriented approach.
We don't need superheroes, just super minds
To hold a bachelor's degree in Electrical or Electrical & Electronics Engineering.
Knowledge about commissioning of Siemens MC drives, LV / HT System and motors is vital. Know how on Paper Machine Sectional / Rewinder Drives & DCS Platform will be added advantage.
Willing for extensive travelling at short notice.
To have minimum of 7-10 years of work experience as a part of project team, out of which at least 5 years in Service / Site management in managing projects in Oil & Gas / Paper & Pulp / Marine domain. Previous work experience with mentioned domain shall have added advantage.
Applicant willing to travel and drive across country/ mobile mode, good attitude, high integrity, and ownership.
Speak English fluently/ Advanced.
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