Service Delivery Manager
Lead a team of application development to plan technical deliverables to meet project's requirements within allocated budget and schedule.
Plan & collaborate across different domain application teams to manage technical and security related dependencies of the solution
Plan, monitor and manage risks/issues related to technical application delivery and to provide L3 support as needed
Provide status update related to technical delivery
Partner with Program and/or Project Manager managers, Business analysts and system analysts to collate, understand and finalize functional and technical requirements
Partner with SA & subject matter experts to understand and implement functional and technical requirements
Provide systems input to specification phase (e.g., effort estimates, high-level delivery plan) based on impact assessment (e.g., function points)
Partner with Architects, Security and Development Lead to ensure solution design complies with enterprise design principles, security and control standards
Have a hands-on approach to ensure that the application teams build the enhancements according to the solution plan
Partner with Test Manager to ensure completion of SIT, UAT, performance / load testing and application security testing with quality results
Work with Security to facilitate completion of penetration testing and remediation of findings in accordance with Mitigation Plan
Prepare and Manage technical implementation plan across application teams
Coordinate technical implementation activities across application teams to ensure non-event production cutover and adequate post implementation support
Escalate issues that impacts project schedule on timely basis and propose workarounds/resolutions
Work with vendor to ensure product deliveries are timely and good quality.
Manage budget coming from different projects.
Ensure project documentation is done up in accordance to bank standards.
Drive quality and improvement of the IT Services in link with the KPI defined in the SLAs
Work closely with all IT Teams to improve the quality given to our captive clients
Help on the creation of Service Level Agreement and Operational Level Agreements.
Monitor, control and support Service Delivery; ensuring systems and procedures are in place and followed.
Create monthly Service Delivery reports for all our affiliates.
Drive Service Delivery meetings with our affiliates covering performance, service improvement, security requirements and other ITSM processes
Job Requirements
Bachelor's Degree in Computer Science, Engineering or similar domain. Related professional/technical qualification will be advantageous although not mandatory
More than 10 years' delivery record in within the BFSI space.
More than 5 years' leadership experience in managing IT Cards delivery teams
Experience in managing an application development team in implementing large-scale cards projects for banking or financial services
Strong customer service focus with the ability to communicate with highly technical management teams.
Proven track record of running a cross functional horizontal team, supporting multiple delivery teams
A strong awareness of both external and internal best practice perspectives, maintaining a balanced and fresh viewpoint.
Highly effective communicating with senior technical stakeholders and equally proficient communicating with business stakeholders
Good problem-solving, analytical, synthesis, system thinking and solutioning skills
An engaging, open, genuine personality that naturally encourages interaction with individuals at all levels.
About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com .
