Service Delivery Manager

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:
What you need to know about the role
The Service Delivery Manager role is part of our Technology Infrastructure organization, a team that enables PayPal's global infrastructure to operate at top efficiency, ensuring scalability, reliability, and high availability for our customers and merchants.

In this role, you will support key operational and project-based initiatives across infrastructure services, focusing on maximizing uptime, improving operational processes, and delivering exceptional internal and external customer experiences.

Meet our team
The Technology Infrastructure team plays a vital role in powering PayPal's global ecosystem by supporting and advancing our infrastructure's reliability, efficiency, and performance. We work collaboratively with cross-functional teams to deliver seamless, secure, and high-performing services that scale with PayPal's rapid growth and customer needs. We are dedicated to a culture of continuous improvement, resilience, and excellence in service delivery.
Job Description:
Your way to impact
As a Service Delivery Manager, you will own and drive critical components of our infrastructure operations, wearing multiple hats to meet the needs of a fast-evolving environment. By overseeing day-to-day operational activities, coordinating across projects, and ensuring we meet high-performance standards, you will help enhance PayPal's infrastructure capabilities and support our ambitious goals for customer satisfaction and growth.

Your day-to-day
In your day-to-day role, you will
Lead and take responsibility for various operational initiatives, from incident management to project delivery, ensuring continuity and resilience in our infrastructure.
Coordinate and facilitate cross-functional meetings, bringing together diverse teams to align on project needs, priorities, and timelines.
Manage multiple small-scale projects, supporting both project execution and strategic planning to optimize infrastructure operations.
Lead problem triage for major incidents, initiating and managing early responses, and coordinating follow-up actions for swift resolution.
Drive ongoing improvements, ensuring operational processes are streamlined and meeting performance standards.
Develop and present reports using advanced Excel and presentation skills to update stakeholders on project progress and infrastructure health.

What do you need to bring
**We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don't hesitate to apply.
A proven track record of5+ years in infrastructure operations, service delivery, or a similar rolewithin a tech organization, ideally supporting large-scale, high-availability environments.
Strongorganizational and prioritization skills, with experience in managing multiple projects simultaneously.
Proficiency inExcel and presentation tools, with the ability to deliver clear, concise updates to stakeholders and executives.
Excellentcommunication and collaboration skills, with experience leading cross-functional meetings and working closely with diverse teams.
A problem-solving mindset, capable of handling initial incident triage in high-pressure situations.
Flexibility to adapt to changing priorities, managing multiple initiatives with an openness to dynamic project scopes.

Additional Job Description:

Subsidiary:
PayPal
Travel Percent:
0

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:
At PayPal, we're committed to building an equitable and inclusive global economy. And we can't do this without our most important asset—you. That's why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.
We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visithttps://www.paypalbenefits.com.

Who We Are:
Click Hereto learn more about our culture and community.

Commitment to Diversity and Inclusion
PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us ******.

Belonging at PayPal:
Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, pleaseJoin our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don't hesitate to apply.