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About this opportunity
The Service Architecture Manager is a key position reporting to the Head/Manager of Service Architecture, and a member of BCSM Service Line Operate Service Management Service Architecture Team. You will ensure that improvements are designed in a collaborative way using insights to benefit the organization and customer teams by facilitating strategic improvement programs.
What you will do
• Responsible to align Service Management Improvement strategy with Ericsson business priorities.
• Execution of Improvement Drives in the contracts based on need and desired outcomes.
• Responsible to drive efficiency, improvements, and excellence in Service Delivery.
• Drive prioritized improvement initiatives in key strategic and operational areas.
• Provide thought leadership by researching best practices, conducting experiments, and collaborating with industry leaders.
• Execute strong relationships with internal and external stakeholders to align Service Management Improvement strategy with Ericsson business priorities, current threat landscape and technology developments.
• Communicate E2E Service Management improvement strategy to relevant stakeholders prioritizing changes and opportunities based on Customer Experience, cost, risk, and benefit to the Ericsson business.
• Continuously drive for efficiency, improvements, and excellence in Service Delivery.
• Work closely with other teams in SDU and Service Management to drive proactive network management plans and activities.
• Ensuring the performance reports are shared with the management on a regular basis.
• Influence business decisions with risk vs cost of doing nothing.
• Monitor corrective & preventive actions identified, communicated & followed through with the relevant owner(s).
You will bring
• Degree in Engineering or Equivalent (ECE/CSE/IT) / MBA.
• Previous experience from working with Project Management and/or Service Management functions.
• Management experience (5+ years).
• Strong knowledge and experience or should have worked in Telecom Operations.
• Knowledge and experience of working in Project Management and/or Service Management functions.
• Strong knowledge on Ericsson Policies, Directives, and Guidelines.
• Education: Bachelor's Degree or equivalent.
• Good understanding of SLA and WLA/OLA.
• Driven by the behaviors such as: Data driven, Agile, Automation, Value Focus, Innovation.
• Highly developed leadership and change management skills, influencing and leading by example.
• Excellent English language skills oral and written.
• Self-motivated and works excellent under pressure.
• High degree of accountability and integrity.
• Ability to simplify, good sense for details as well as high level thought leadership.
• Highly developed skills in Interpersonal communication and ability to communicate effectively.
• Customer oriented and business minded – has a consultative approach and focus on profitability.
• Analytical with strong problem-solving capability and strategic thinking.
• Good conflict management skills.
