Join our Team
About this opportunity:
As Ericsson continues to innovate in the technological sphere, the demand for an experienced Service Architect is now in high gear. We have a fantastic opportunity for a driven individual to analyze, design, and develop commercially viable end-to-end service solutions. This role is centered on delivering a customer-focused experience, meeting specific customer specifications and business needs. Our Service Architect will engage personally with customers, while also coordinating with our Ericsson Service Delivery Unit (SDU) to ensure an optimised performance and service lifecycle.
What you will do!
Network & IS/IT Infrastructure LCM
• Coordinating the "live" network and IS/IT medium- and long-term infrastructure evolution plan, based on the demand growth and new technology / functionality's introduction forecast, aligned with Ericsson Strategy.
• Supporting customer on strategic decisions regarding infrastructure evolution, enhancement, or additions as required.
• Responsible to validate and approve the capacity and availability plans for the live network and IS/IT infrastructure.
• Drive innovation initiatives to provide new or enhances services to the customer based on the network, and IS/IT infrastructure.
Planning & Design Delivery Management
• Operational Management function for end-to-end planning, design, engineering and optimization activities to be performed on the live network, and IS/IT infrastructure according to the service contracts for the specific customer.
• Delivery Performance Management. Based on the contractual SLA, establish the WLA between the Engineering & IS/IT delivery units and the MSCLT and monitor the delivery performance according to MS governance model.
• Holding governance meetings on engineering, optimization and application development subjects according to MS Governance model.
Special Project Planning & Design
• Special Projects Capacity and Performance Assessment.
• Develop Special Project Business Proposal.
• Special Project High Level & Low level Design.
• High Level & Low- level Infrastructure Capability Design.
Customer solution design
• Support Customer Requirement Analysis.
• Customer Solution High Level Design.
• Customer Solution 3rd Level Support.
Analytics, Automation Design & Modelling
• Lead the creation of business scenarios to drive outcomes through automation to support existing and new services.
• Provide thought leadership on applying the techniques of ML, AI & Automation to drive improvement in the Service using Data Analytics.
• Participate in understanding and brainstorming business scenarios with available data to arrive at applicable use cases that can be applied to the Service.
You will bring!
• Exp into E2E technical architecture with Python, Java-Enable, Pyspark, UI Path and Analytics with AI ML is must.
• Service and underpinning applications, infrastructure and data analytics that supports it, including competence in Machine Learning (ML), Artificial Intelligence (AI) and Automation of Data Analytics.
• The technical management of the Service throughout its lifecycle. Includes roadmap, change / release management, demand and capacity management, deployment and termination, along with the required testing and evaluation of the Service to support the customer experience.
