Server Build Technician

As a Server Build Technician, you will be responsible for IT infrastructure solution construction, implementation, systems integration, and management. Delivery of high-quality technical solutions to clients in response to their business requirements.  Tasks performed require integrating hardware, software and network solutions in Cloud, Hybrid Cloud, and legacy IT infrastructure environments. Work with IBM teams which may include clients, vendors, subcontractors, and other partners. Technical Specialists primarily apply their technical skills in an internal or external client billable services and implementation environment.

Responsibilities:Rack, cable, and deploy Cisco Layer 2 networking equipment
Troubleshoot, test, quality assurance of server hardware
Professionally resolve hardware issues via trouble ticket
Troubleshoot and resolve problems with basic network and operating system installations and configurations
Monitoring and managing Data centre
Monitor and assist our automated provisioning system for new server orders
Monitor and escalate issues with customer's servers as necessary
Monitor and escalate any abnormalities in Data centre through regular walkthrough.
Clearly understands support standards, SLAs, etc. and escalates to Management when required to deliver world class customer experience.