Job Summary
The Data Services team at NetApp helps customers protect and govern their data wherever it lives. We are responsible for driving preference for our storage platforms through a consolidated set of data protection and governance offerings.
We are looking for a Senior Technical Marketing Manager to contribute to growth and evolution of NetApp's disaster recovery offering. In this role, the candidate will be a product evangelist, working closely with customers, partners, product marketing and field experts to understand their needs, to equip and enable them to tap the potential of Data protection offerings.
The success of this role depends on aligning customer, field, and company priorities to ensure that our data protection services bring more value to storage infrastructure while building and growing the products.
Job Requirements
• Generate product excitement and solicit feedback by delivering customer roadmaps and executive briefings.
• Integrate advanced product and use-case knowledge in specialized v-teams associated to specific go-to-market efforts.
• Generate outbound customer-facing content in the form of blogs, vlogs, and social media.
• Lead in technical conferences, trade shows by helping develop and deliver the needed collateral for customer outreach.
• Help Sales engineers and architects, customer success, and professional services with advanced product design to overcome functional, performance, or security related blockers impacting deal acceptance or customer satisfaction.
• Perform hands-on testing, documentation, and certification of bespoke configurations for product functional customizations.
• Lead in developing and maintaining field-facing tools such as TCO estimators, performance sizers, and more.
• Serve as a technical liaison for the product team for design and functional related escalations, providing technical oversight and guidance to the teams managing customer and partner-critical situations.
• Directly contribute to strategic relationship management for our strategic customers.
• Oversee enhancement request processes, ensuring technical, business, and financial context is well understood and influences product design and prioritization decisions.
• Lead technical analysis on install base data to equip internal teams to make rapid, confident decisions around use-case, design, and product reliability.
• Serve as technical subject matter expert for go-to-market planning with partner teams and contribute to technical market and competitive analysis.
• Experience of designing, supporting and operating enterprise infrastructure and operations.
• Customer obsession – demonstrated building a strong understanding of customer problems and building capabilities that help resolve their pain points.
• Ownership abilities – demonstrated end to end ownership, accountability, and a desire to lead from the front when required to achieve the desired outcome.
• Hands-on experience in storage, compute, networking, and virtualization solutions on hybrid-cloud including Data Protection & Business Continuity tools.
• Experience in building and operating production and test environments including compute, storage, networking components & enterprise workloads.
• Experience creating content including but not limited to videos, presentations, blogs, and technical documents.
• Experience designing for environments with stringent security requirements, including general, contractual, legal, geopolitical, and industry-specific security frameworks is a plus.
• Experience with enterprise automation frameworks and programming languages a plus.
Education
A minimum of 10 years of related experience.
An academic degree in Computer Science; or equivalent work experience.
If you are a highly motivated and experienced Product Manager who thrives in a collaborative and innovative environment, we would love to hear from you.