Senior Service Associate - Core Hr

Employees in this specialty should have knowledge in SAP HR Management System. This will be key as they execute the different key Human Resource Delivery processing activities. This knowledge coupled with their understanding of client-specific policy is essential for Human Resources Delivery specialties. Should an issue be identified, employees will need to reach out to upstream and downstream processes to resolve the issue. A good understanding of the end-to-end HRMS System and Process will allow them to navigate through these dependencies seamlessly. There may be occasions when employees will be required to perform system testing.
Your primary responsibilities include: Inputs and processes employee data in the HR System to provide accurate and timely information to a variety of HR Services
Working on complex transactions requiring review & eligibility checking
Runs reports & performs reconciliations between various reports
Interface with customers to resolve questions and issues regarding compensation administration/processes
Provides data for any internal business controls team as required
Ensure compliance to the client's existing standards
Provides services that relies on the processed employee data to meet the demand of the Service Level Agreement (SLA)
Provides solutions to issues brought up by the contact center according to policy guidelines set